Block or ban a user

Block and ban the user who has been harassing staff: remove them from the Page, ban them from posting or messaging, and log the date and reason. Before banning, archive their recent harassing comments and direct messages, then confirm the ban is active and send me the screenshot of the user’s profile and the ban confirmation.

Before I ban this repeat harasser from the Page, make the action hard to contest for reviewers and easy for my team: show the sequence of harassment with timestamps, include links to repeated violations, note prior warnings we sent, and surface any comments that could be misconstrued as regular feedback. Highlight anything that would make a moderator hesitate and how to address it.

A customer repeatedly insulted and threatened staff in comments; I temporarily banned them but the community manager worries this will escalate or that the user will claim we censored legitimate criticism. I don’t know how strict the platform is about bans or whether we should document more. What is the likely outcome of a permanent ban, what documentation will protect us, and what’s the best next communication to the team and to the complainant if they escalate elsewhere?

Over the past six months we issued inconsistent warnings and bans for similar harassment, causing staff confusion and occasional public rows. Where are we losing credibility and time, and what policy or short rubric should we adopt so community managers make consistent ban decisions in under five minutes while collecting the right evidence for appeals?