Create user journey maps

I need a clear user journey map for new customers onboarding to our subscription product. Start with the first marketing touch (LinkedIn post on Tuesday) through account activation and first successful task completion. Include the emotional state at each touchpoint, the business metric we care about (activation rate, time-to-first-success), and the single next action we should take at each stage to improve the metric. Deliver as a single-page diagram I can paste into our product review on Friday.

Before I show this journey to the product team, make the map easy for someone in support or sales to act on: surface the biggest drop-off between touchpoints, label which stage a support rep should intervene, and flag two hypotheses that would explain the drop. Highlight the one metric to track on the dashboard for 30 days.

We launched the new signup flow and 40% of people abandon at email verification. The stakeholders are the growth PM, the support lead Maya, and our CTO. I am worried this will tank week-one activation and that the verification email is going to spam for some domains. I cannot tell whether this is deliverability, confusing copy, or a UI bug. Diagnose the most likely cause and recommend the one A/B test or investigation to run first, with the minimal tracking to add.

Over the last three releases we consistently lose users between welcome and first successful use of the product. The pattern shows low time-to-first-success and repeated support tickets about missing guidance. I want habitual changes to stop this bleed. Recommend the single process change and the one content pattern designers should embed into every onboarding screen to raise first-success rate, plus how to measure it for 60 days.