Delegate mailbox access

Delegate mailbox access in Microsoft Outlook — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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I need to give my assistant, Lina Morales, full access to my mailbox and send her a note explaining…
I need to give my assistant, Lina Morales, full access to my mailbox and send her a note explaining the handoff. Grant her full read/write access and the ability to send on my behalf, then send Lina an email summarizing what she can and cannot delete, where to find my flagged items, and ask her to confirm by Wednesday morning. Check the permission settings first to avoid duplicates.

Improve — make it easier to accept

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Before I give Lina full mailbox access, make the request easy for IT and for her to accept. Put the…
Before I give Lina full mailbox access, make the request easy for IT and for her to accept. Put the exact permission names up top (Full Access, Send As), show the business reason and the dates (start June 22, trial four weeks), list three likely reviewer hesitations (privacy of tax messages, active litigation folder, calendar invites), and offer the mitigation I will accept for each.

Decide — diagnose the stuck moment

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IT says they've applied Full Access to Lina Morales for my mailbox, and I approved it without…

I just approved IT's change but didn't check what 'Full Access' actually includes

IT says they've applied Full Access to Lina Morales for my mailbox, and I approved it without confirming scope. I'm worried she might see payroll and privileged legal threads I intended to keep private. I can't unpick the change without IT's audit log. Tell me the most likely gap in their implementation and the safest immediate step I should take to contain exposure and verify access.

Become — change the pattern

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Every time I hand mailbox access to a direct report we end up fixing overexposed folders,…

Handing mailbox access repeatedly creates panic and late fixes

Every time I hand mailbox access to a direct report we end up fixing overexposed folders, clarifying authority, and sending apology emails. Where am I losing control — is it the pre-handoff checklist, how I label sensitive threads, or how permissions are requested — and what one habit change would stop these fires forever?

Next to this one

Other email and calendar work people do in Microsoft Outlook.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
Copyright © LLOS.ai · 2026 — original pedagogy, voice, and design — all rights reserved.

The rest of the map

Same library, five ways in.