Request proof of address

A buyer sent a bank transfer but the platform needs proof of address before I can clear the payment. Request a current proof of address from Marco Rossi: ask for a utility bill, bank statement, or government letter dated within the last 90 days showing his full name and Via Roma, 12, Milan. Tell him the deadline is Wednesday this week and that I will mark the payment as confirmed once I receive a clear photo or PDF.

Before I ask a client for proof of address, make the request easy to satisfy: put the acceptable document types up front, state the 90-day requirement and exact address format I need, show two example photos (acceptable and unacceptable), explain why I need it in one sentence, and include a one-line reassurance about data handling and how I'll use the document.

I requested proof of address from Hana for a payment hold and she replied with a blurry bill that shows her name and city but not the street number. She says she can't get another document quickly. I'm worried the platform will reject it and delay payment, and I can't tell if I should accept it. What should I ask her next that is low friction for her but acceptable to the compliance check? Give exact wording and one backup if she can't produce more documents.

In the last four months we paused projects three times while waiting for clients to provide proof of address; that costs me an hour per case and frustrates clients. What single change to my onboarding messages or document checklist would cut these delays by half while staying compliant? Suggest the text change and where to add it so clients see it before they pay.