Report abusive content

A user reported a threatening message in a public channel and wants it removed. Collect the message timestamp, channel name, the sender’s handle, and any screenshots. Escalate to Trust and Safety and legal if the message contains death threats or doxxing. Remove or archive the message per policy and tell the reporter what you did and when.

Before I send this to Trust and Safety, summarize the abuse clearly: start with the safety concern (threat, harassment, doxxing), put the offending text verbatim, give channel context and timestamps, list witnesses who saw it, and note whether the sender has a history of similar behavior. Flag any legal exposure so the reviewer prioritizes it correctly.

I was told someone posted a coworker's home address in #general. The team is panicked and wants it deleted; they also want the poster punished immediately. I don't know if the address was scraped from public records or an internal doc, and I'm worried deleting it will destroy evidence or fail to stop further leaks. What's the best immediate action to protect the employee and preserve evidence while moving the case to escalation?

We keep getting incidents where sensitive personal data or abusive posts appear in public channels, causing repeated emergency responses and morale problems. Where are we failing—moderation rules, channel visibility, onboarding about conduct, or enforcement follow-through? What one change in policy or workflow will reduce both occurrence and the load on the trust team?