The four heights
The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.
Execute — do the immediate task
+Unmute #alerts; the incident is over and I need to see normal traffic and any follow-ups. Turn…
Execute — do the immediate task
+Unmute #alerts; the incident is over and I need to see normal traffic and any follow-ups. Turn notifications back on for that channel for my account immediately.
Pasted it? When the reply comes back, push once: ask it to sharpen the weakest part. — Did this prompt help?
Improve — make it easier to accept
+Before I unmute #alerts, make it clear what I’ll start receiving: show any incidents posted while…
Improve — make it easier to accept
+Before I unmute #alerts, make it clear what I’ll start receiving: show any incidents posted while muted, list missed mentions, and warn if there are resolved threads I should archive first so follow-ups don’t clutter my inbox.
Pasted it? When the reply comes back, push once: ask it to sharpen the weakest part. — Did this prompt help?
Decide — diagnose the stuck moment
+I muted #alerts during the incident and the ops lead says it’s resolved. If I unmute now, will I…
Decide — diagnose the stuck moment
+I muted a channel for the incident and now I’m worried I missed follow-ups
I muted #alerts during the incident and the ops lead says it’s resolved. If I unmute now, will I get a digest of the messages I missed and any open follow-ups? If not, what’s the best way to catch up quickly without scrolling through hours of chatter?
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Become — change the pattern
+We keep muting channels during incidents and then failing to catch important follow-ups when we…
Become — change the pattern
+We toggle mutes and unmutes inconsistently and miss follow-ups
We keep muting channels during incidents and then failing to catch important follow-ups when we unmute. What habit should the oncall rotation adopt so muting is safe and reopening channels doesn’t let action items slip? Recommend a two-step post-incident checklist the oncall can follow.
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Next to this one
Other team chat work people do in Slack.
Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map
Same library, five ways in.