Use slash command to automate

Use slash command to automate in Slack — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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Set up a slash command /deploy that triggers our deploy process in the #releases channel and…
Set up a slash command /deploy that triggers our deploy process in the #releases channel and notifies Claire and the on-call engineer. Require a one-line reason and push the confirmation to the deployment log. Configure it to fail-safe if the staging server is down. Install it today and run a test deploy with Claire.

Improve — make it easier to accept

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Before I publish the /deploy slash command, make it easy for engineers to trust and use: surface…
Before I publish the /deploy slash command, make it easy for engineers to trust and use: surface the exact rollback plan up front, show the permissions the command needs, and flag any edge cases where it could be invoked accidentally (bot users, scheduled messages). Highlight what would make ops or security hesitate.

Decide — diagnose the stuck moment

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We just deployed a new /deploy slash command that Claire and I tested; the command failed…

We just bound deploys to a new slash command and one failed mid-process.

We just deployed a new /deploy slash command that Claire and I tested; the command failed mid-process and left a partial release. I’m worried the command lacks safe checks for in-progress releases and that on-call will get paged for a cascading issue. What immediate modifications or guardrails should I add to the command so we can use it safely in production tonight?

Become — change the pattern

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Over the past year we’ve created six slash commands to automate ops tasks and each time we’ve…

We keep building slash commands that automate risky ops without guardrails.

Over the past year we’ve created six slash commands to automate ops tasks and each time we’ve either caused an outage or required an emergency rollback because the command had insufficient checks or unclear permissions. What habit or review step should we adopt so future slash commands include idempotency, human confirmation, and an ownership handoff before they go live?

Next to this one

Other team chat work people do in Slack.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.