Block suspicious payments

We identified three suspicious payments for this morning. Block those payment methods and cancel the associated subscriptions, notify the account owners and sales reps, and record the reason and evidence in the payment log. Keep one copy for potential dispute evidence and tell legal if the total exceeds $10,000.

Before I block these payments, make the decision easy for the CS rep to accept: show why each payment looks suspicious (velocity, mismatched cardholder name, unusual billing country), estimate revenue impact and churn risk, and flag any enterprise customer that should be escalated to sales before blocking.

A $6,200 charge looks fraudulent by our rules — different billing country and three rapid attempts — but Hub shows the company tagged as enterprise and the account owner is on PTO. I can block now or wait for the rep. I’m afraid blocking will trigger a high‑profile escalation if it’s legitimate. What is the best next move that balances stopping fraud and avoiding unnecessary churn?

Operations repeatedly blocks suspected payments and we later discover many belonged to enterprise customers, costing renewals and trust. What habit should operations and sales build — a simple verification step, a whitelist protocol, or a tagging change in CRM — so we stop making high‑impact blocks without slowing fraud response?