Configure account verification

We must tighten account verification for high-risk sellers flagged this morning. Send the verification checklist to Nisha in risk and to Daniel, the seller operations rep: require government ID, business registration document, and selfie match; verify PEP and adverse media checks; only after all verified mark the account as cleared. Do this for the five flagged accounts today.

Before I send the verification checklist to seller operations, make it easy for reviewers to approve quickly: surface the three decisive documents up top, highlight mismatches in ID data, show a quick-risk score and the reason, and flag any next evidence to request so reviewers don’t reopen the same case.

A flagged account returned an ID photo that doesn’t match the business name on the registration. The account owner insists it’s the same person and presses to be activated because sales are live. I don’t know whether a name change or an alias explains the mismatch, and I can’t re-run the owner’s documents without their consent. What is the most likely explanation, what do I tell the seller now to keep them cooperative, and what verification step do I order next?

We keep reopening verification cases because reviewers ask for different documents each time and sellers get frustrated, which slows activations and increases chargebacks. Which habit should I change across the verification team, and what one standard checklist should we lock in to stop this back-and-forth?