Moderate comments

Moderate comments on the latest article: remove obvious spam and links to unrelated sites, approve constructive comments from readers Zoe, Manuel, and Priya, reply to Priya’s question about display lighting with a short helpful answer and a link to the related post, and mark any comments requesting product support so customer service can follow up.

Before I open the comments queue, make moderation straightforward: surface any comments with links, all comments containing keywords like refund or broken, and highlight repeat commenters with a note about prior behavior. Flag comments that include potential support issues so I can assign them to customer service without letting trolls waste my time.

A commenter just accused our lighting guide of false claims and others are piling on; the community manager, Aria, wants to avoid public escalation but also preserve honest feedback. I don’t know whether to delete the accusation, respond with evidence, or lock the thread. What action will calm readers, protect our credibility, and keep legitimate criticism visible?

I spend half an hour every morning moderating comments and we still get the same trolls, repeated support requests in public, and missed genuine leads. The editor, Sam, expects clean threads and quick responses, but moderation eats my morning. Which routine, setting, or small policy change would cut my moderation time in half while preserving community quality?