How do I make sure my e-signature request gets to the right person and is not marked as spam?

Double-check the recipient's email address for typos. Tell the recipient to check their spam or junk folder. Ask your IT department to 'allowlist' the email address 'adobesign@adobesign.com'. This tells your email system that messages from Adobe Sign are safe.

What is the difference between 'sequential' and 'parallel' signing order in Adobe Acrobat Sign?

Signing Order Type How it Works When to Use It. Sequential Signers receive the document one by one, in an order you set. Person A signs, then Person B, then Person C. For approvals that must follow a chain of command, like manager then director. Parallel All signers receive the document at the same time. They can sign in any order. When the order of signatures does not matter, like multiple team members on a project.

What are the benefits of using the Adobe Acrobat Sign API for sending agreements?

Automation: Send agreements automatically from your own business systems, saving time and reducing manual work. Integration: Connect e-signature capabilities directly into your existing applications and workflows. Efficiency: Manage many agreements at once, track their status, and get updates without using the Acrobat desktop app. Customization: Build unique e-signature experiences tailored to your specific business needs.

If my e-signature request is not delivered, what are the first things I should check?

Check for typos in the recipient's email address. Confirm that all attached documents have signature fields. Ask the recipient to check their spam or junk email folder.

◆ Acrobat · edit

Launch Delays From Signoffs

Across the last [N=6] launches, where do approvals actually bottle up — is it legal’s checklist, finance’s invoice pro…

1ready prompt

1real task

1role

See the prompt↓More edit workflows

When to use it

real situations

A manager needs to approve a new project plan.
A sales team sends a contract to a customer.
Human Resources needs new employees to sign onboarding forms.

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”Across the last [N=6] launches, where do approvals actually bottle up — is it legal’s…+

Across the last [N=6] launches, where do approvals actually bottle up — is it legal’s checklist, finance’s invoice proof, or regional review cycles? Show the pattern in who stalls and one repeatable habit I should change so approvals happen before week-of buys. Recommend a simple control I can run without creating new forms or asking for extra headcount.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your document in Adobe Acrobat Pro.
2
Select Tools from the top menu.
3
Click Request E-signatures.
4
In the E-Sign tool menu, select Request E-signatures again if prompted.
5
Under Add Recipients, enter the email addresses of all signers in the order you want them to sign.
CautionRecipients will be notified and able to sign only in the order listed.
6
Ensure the Set signing order toggle is enabled (ON).
NoteIf this toggle is off, all recipients can sign in any order (parallel signing).
7
Click and drag recipients to rearrange their order if needed.
8
Click Next to continue setting up fields and sending the document.
9
Assign signature fields to each recipient as required.
10
Click Send to start the signing process in the specified order.
11
Best practiceIf you need multiple people to sign at the same step (e.g., a group), use 'recipient groups'—this allows any one member of the group to sign at their turn. (Adobe Sign user guide)

In the appWith the API

Acrobat Pro desktop app

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

sequential signingWhen people sign a document one after another, in a specific order.

allowlistTo allowlist means to mark an email address as safe so its emails always arrive in your inbox.

The real tasks

the one, listed here

I've lost two launches this quarter to slow signoffs between product, sales, and finance.

Who does this

1 role

Digital Campaign Manager

FAQ

about this task

Double-check the recipient's email address for typos.
Tell the recipient to check their spam or junk folder.
Ask your IT department to 'allowlist' the email address 'adobesign@adobesign.com'. This tells your email system that messages from Adobe Sign are safe.

Signing Order Type	How it Works	When to Use It
Sequential	Signers receive the document one by one, in an order you set. Person A signs, then Person B, then Person C.	For approvals that must follow a chain of command, like manager then director.
Parallel	All signers receive the document at the same time. They can sign in any order.	When the order of signatures does not matter, like multiple team members on a project.

It is very important to check that every document attached has a signature field. If a document is missing a signature field, the signer cannot complete their part. This is the most common reason why e-signature requests fail or get delayed. Always review all attached files carefully before you send them out.

Automation: Send agreements automatically from your own business systems, saving time and reducing manual work.
Integration: Connect e-signature capabilities directly into your existing applications and workflows.
Efficiency: Manage many agreements at once, track their status, and get updates without using the Acrobat desktop app.
Customization: Build unique e-signature experiences tailored to your specific business needs.

Check for typos in the recipient's email address.
Confirm that all attached documents have signature fields.
Ask the recipient to check their spam or junk email folder.

Sources

where this comes from

Launch Delays From Signoffs

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails