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Configure the support reply template to acknowledge accessibility requests, add routing rules so requests tagged 'acce…

2heights
2tasks
1roles do it
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The same job, four heights

do it · improve it · decide · become
AExecute — “help me do it”Configure the support reply template to acknowledge accessibility requests, add routing rules…+
Configure the support reply template to acknowledge accessibility requests, add routing rules so requests tagged 'accessibility' go to [assignee=Maya] in ops, and enable reminders on the template so the assignee follows up within two business days.
when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.
BImprove — “do it better”Before enabling the automated reply, reduce bounce and misrouting: include a short triage…+
Before enabling the automated reply, reduce bounce and misrouting: include a short triage checklist in the acknowledgement that prompts reporters to supply browser and assistive tech, route high-severity tags to Maya and copy the accessibility lead, and set reminders for 48-hour and one-week follow-ups.
when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

The real tasks

1 of them
Set up an automated reply that acknowledges support requests about site accessibility and routes them to the right person.

Who does this

1 roles
Web Designer

Questions people ask

honest answers

Because you rarely think 'I want the redaction tool'. You think 'I have to share this without leaking the client's details'. Start from the need, and the feature finds you.

Real. Every job here was drawn from what people in real roles were actually seen doing in Acrobat — not a feature checklist.

No. Each page gives you a ready prompt you can paste into an AI assistant, plus the plain steps to do it yourself. Start with either — the goal is the finished job, not the tool.