How do I ensure my e-signature request reaches the right person and is not blocked?

Double-check the recipient's email address for typos. Confirm that adobesign@adobesign.com is allowed in your email system's spam filter. Make sure your sender profile name is not blank, as this can cause rejections.

What is the difference between SEQUENTIAL and PARALLEL routing for e-signatures?

Routing Type Order Best Use. SEQUENTIAL Fixed order (A then B then C) For approvals where hierarchy matters, like management sign-offs. PARALLEL Any order (A, B, and C can sign at once) When the order of signatures does not affect the approval process.

Can I add extra security to my e-signature agreements, and how?

Yes, you can add authentication for high-value agreements. Choose to require signers to enter an email code. Or, choose to require signers to enter an SMS code sent to their phone.

What should I do if my e-signature request is not delivered, and I suspect it's not an Acrobat bug?

Check for typos in the recipient's email address. Ensure every attached document has a signature field. Ask your IT admin to allowlist adobesign@adobesign.com in your organization's email spam filter. Make sure your sender profile name is not blank.

Protect Customer Approvals in Adobe Acrobat — AI Prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Pilot the secure digital receipt and signature flow with IT, capture buyer signatures during…+

Pilot the secure digital receipt and signature flow with IT, capture buyer signatures during checkout, and ensure records are stored so approvals are auditable.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”Run a small roll-out: define signature capture points, test the receipt format for clarity, map…+

Run a small roll-out: define signature capture points, test the receipt format for clarity, map access controls, and document the audit trail so IT can scale securely and compliance can verify each approval reliably.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Log in to your Adobe Acrobat Sign admin account.
2
Navigate to Home and select Send to start a new agreement.
3
Add the recipient’s email address in the Recipients field.
4
Click the pen icon next to the recipient’s name to open Recipient Settings.
5
Select Password authentication from the authentication options.
6
Enter the desired password (alpha/numeric only, up to 32 characters) in the Password field.
CautionPasswords must be entered twice and are case-sensitive.
7
Confirm the password by re-entering it in the confirmation field.
8
Complete the rest of the agreement setup and click Send.
9
Communicate the password to the recipient via a secure method outside of Acrobat Sign.
RecommendationNever send the password in the same email as the agreement.
Best practiceFor highly sensitive documents, consider using a unique password for each signer and agreement to reduce risk of unauthorized access.

In the appWith the API

web

none

Glossary

words on this page

e-signatureAn e-signature is a digital way to sign documents online, just like signing with a pen.

Sequential signingSigners complete the document one after another in a specific order.ExampleThe employee signs the performance review first, then their manager, and finally HR.

Parallel signingSigners can complete the document at the same time, without waiting for others.ExampleThe two co-owners signed the agreement at the same time, without waiting for each other.

The real tasks

the one, listed here

Work with IT to roll out secure digital receipts and signature capture so customer approvals are auditable and protected.

FAQ

about this task

Double-check the recipient's email address for typos.
Confirm that adobesign@adobesign.com is allowed in your email system's spam filter.
Make sure your sender profile name is not blank, as this can cause rejections.

Routing Type	Order	Best Use
SEQUENTIAL	Fixed order (A then B then C)	For approvals where hierarchy matters, like management sign-offs.
PARALLEL	Any order (A, B, and C can sign at once)	When the order of signatures does not affect the approval process.

It is very important to confirm signature fields on all attached documents because a missing field is the most common reason an e-signature request fails. If a document does not have a signature field, the recipient cannot sign it, and the process will stop. Always check every page of every document.

Yes, you can add authentication for high-value agreements.
Choose to require signers to enter an email code.
Or, choose to require signers to enter an SMS code sent to their phone.

Check for typos in the recipient's email address.
Ensure every attached document has a signature field.
Ask your IT admin to allowlist adobesign@adobesign.com in your organization's email spam filter.
Make sure your sender profile name is not blank.

Protect Customer Approvals

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails