How do I summarize customer responses using AI Assistant?

Open your PDF with customer responses in Acrobat. Click the 'AI Assistant' button. Select 'Generate AI summaries'. The AI Assistant will then create an outline and key insights with source links. This helps you quickly grasp the main points from the responses without reading every word.

What is the difference between 'summarize a document' and 'get insights across many documents' with AI Assistant?

Feature What it does Benefit. Summarize a document Creates an outline and key insights from one PDF. Quickly understand the main points of a single long document. Get insights across many documents (PDF Spaces) Lets you ask questions and get answers from up to 100 different files (PDFs, Office, etc.) at once. Find common themes or answers that are spread across many different customer responses or files.

Summarize Customer Responses in Adobe Acrobat — How-to & AI prompts

AI prompts

2 ways to ask · copy any one

AExecute — “help me do it”Create a one-page FAQ: draft the FAQ PDF covering the five most common customer complaints with…+

Create a one-page FAQ: draft the FAQ PDF covering the five most common customer complaints with short scripts and escalate steps, save as a printable page, and share with all floor staff before the weekend shift.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

BImprove — “do it better”To make the FAQ usable on the floor, place the opening scripts at the top, add a quick link to…+

To make the FAQ usable on the floor, place the opening scripts at the top, add a quick link to manager escalation steps and refund limits, and format answers so an assistant can read them at the register without scrolling or searching.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open Adobe Acrobat and sign in with your Adobe account.
2
Ensure your subscription includes access to the AI Assistant feature.
3
If using Acrobat desktop, go to the Edit menu, select Preferences, and check for a Generative AI section to confirm the feature is enabled.
4
Open the PDF document you want to summarize.
5
Locate and select the AI Assistant panel or button, typically found in the right-hand sidebar or toolbar.
6
In the AI Assistant interface, type or select the option to generate a summary of the entire document.
7
Wait for the AI Assistant to process the PDF and display a concise, structured summary of the main points.
8
Review the summary and, if needed, copy or export it for your records.
Best practiceFor sensitive documents, review Adobe's privacy settings and consider whether to use the AI Assistant, as summaries may be processed in the cloud.

In the appWith the API

You can quickly get a structured summary of any PDF by using the AI Assistant panel in Acrobat without reading the entire document.

This runs in the Acrobat app - there is no separate API for this task.

Glossary

words on this page

AI AssistantA tool in Acrobat that lets you ask questions about your PDF and get answers with source links.ExampleYou ask the AI Assistant, 'What are the main conclusions?' and it provides a summary with page numbers.

Source CitationsThese are links that show you exactly where information came from in your document.ExampleClicking on the bracketed numbers in the report reveals the source citations for the data.

Key InsightsThese are the most important ideas or facts that the AI Assistant finds in a document.ExampleThe AI Assistant highlighted the project's budget overruns and timeline delays as key insights.

The real tasks

the one, listed here

Make a simple one-page FAQ that staff can use when handling common customer complaints.

FAQ

about this task

Open your PDF with customer responses in Acrobat.
Click the 'AI Assistant' button.
Select 'Generate AI summaries'.
The AI Assistant will then create an outline and key insights with source links. This helps you quickly grasp the main points from the responses without reading every word.

Source citations are important because they show you exactly where AI Assistant found its information in your PDF. This means you can check the answers yourself and trust that the summary is based on facts from your document, not just made up.

Yes, AI Assistant can help with many documents. You can use 'PDF Spaces' to ask questions and get insights from up to 100 PDFs, Office files, notes, transcripts, or web links at the same time. This is very useful for understanding trends across a large set of customer responses.

You should use AI Assistant to save a lot of time. It quickly creates outlines and key insights from long documents, so you can understand the main points much faster than reading everything yourself. This means you can get to important decisions or actions more quickly.

Feature	What it does	Benefit
Summarize a document	Creates an outline and key insights from one PDF.	Quickly understand the main points of a single long document.
Get insights across many documents (PDF Spaces)	Lets you ask questions and get answers from up to 100 different files (PDFs, Office, etc.) at once.	Find common themes or answers that are spread across many different customer responses or files.

Summarize Customer Responses

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help