How do I make sure my e-signature request gets to the right person?

Double-check the recipient's email address for typos before sending. Add extra security like an email or SMS code for important agreements. Make sure your organization's email system allows emails from adobesign@adobesign.com to avoid spam filters.

What happens if a signer says they never received the e-signature request?

First, check for typos in the recipient's email address in your sent request. Confirm that your organization has added adobesign@adobesign.com to its allowed sender list to prevent emails from going to spam. Verify that every attached document had a signature field; missing fields can sometimes cause delivery issues. If all looks correct, resend the request and ask the recipient to check their spam or junk folder.

What is the difference between sequential and parallel signing order in Acrobat Sign?

Feature Sequential Signing Parallel Signing. Order Signers complete the document one after another in a set order. All signers receive the document at the same time and can sign independently. Use Case Good for approvals where one person must sign before the next, like a chain of command. Good for situations where the order doesn't matter, like multiple team members acknowledging a policy. Completion The document is only sent to the next signer after the previous one finishes. The document is completed once all signers have signed, regardless of who signs first.

Unsigned Engagement Letter Deadline in Adobe Acrobat — AI Prompts

AI prompts

1 way to ask · copy any one

CDecide — “help me choose”I've emailed the engagement letter twice and the client hasn't returned it; the attorney…+

I've emailed the engagement letter twice and the client hasn't returned it; the attorney expects it signed before we proceed with document collection today. I'm worried about pushing and losing rapport. Diagnose whether this looks like client hesitation or simple neglect, recommend the best next-step message that is polite but firm, and include a line offering an easier way to sign if they're having trouble.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open the PDF you want to send for signature in Adobe Acrobat.
2
Click on All Tools in the upper-left menu.
3
Select Request e-signatures from the tools list.
4
Add recipients and specify their email addresses as prompted.
5
Click on More Options (or the gear/settings icon) in the send for signature panel.
6
Locate the Set expiration date or Completion Deadline field.
7
Enter the desired deadline date by which recipients must complete signing.
8
Review all settings, then click Send to send the document for signature with the deadline enforced.
9
Recipients will be notified of the deadline and must sign before the expiration date.
NoteAfter the deadline passes, the agreement will expire and recipients will not be able to sign.
Best practiceIf you need to extend or change the deadline after sending, you must do so from the Manage Agreements section before the deadline expires.

In the appWith the API

Acrobat desktop and web app

Glossary

words on this page

E-signatureA way to sign documents online instead of with a pen.ExampleYou type your name or draw your signature on an online agreement and submit it.

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Sequential signingSigners complete the document one after another in a specific order.ExampleThe employee signs the performance review first, then their manager, and finally HR.

Who does this

1 role

Legal Assistant

FAQ

about this task

Double-check the recipient's email address for typos before sending.
Add extra security like an email or SMS code for important agreements.
Make sure your organization's email system allows emails from adobesign@adobesign.com to avoid spam filters.

Setting the signing order is important because it controls who signs when. Use 'sequential' for approvals that need to happen step-by-step, like a manager signing after an employee. Use 'parallel' when multiple people can sign at the same time, like different team members agreeing to a policy. This ensures the workflow is correct and efficient.

First, check for typos in the recipient's email address in your sent request.
Confirm that your organization has added adobesign@adobesign.com to its allowed sender list to prevent emails from going to spam.
Verify that every attached document had a signature field; missing fields can sometimes cause delivery issues.
If all looks correct, resend the request and ask the recipient to check their spam or junk folder.

Adding authentication, like an email or SMS code, makes an e-signature agreement more secure by confirming the signer's identity. Before signing, the recipient must enter a unique code sent to their email or phone. This extra step helps prevent unauthorized people from signing important documents, especially for high-value agreements where identity verification is critical.

Feature	Sequential Signing	Parallel Signing
Order	Signers complete the document one after another in a set order.	All signers receive the document at the same time and can sign independently.
Use Case	Good for approvals where one person must sign before the next, like a chain of command.	Good for situations where the order doesn't matter, like multiple team members acknowledging a policy.
Completion	The document is only sent to the next signer after the previous one finishes.	The document is completed once all signers have signed, regardless of who signs first.

Unsigned Engagement Letter Deadline

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails