How do I make sure my e-signature request does not go to spam?

Ask your email administrator to 'allowlist' adobesign@adobesign.com. This tells your email system that messages from this address are safe. Make sure your sender profile name is filled in. A blank name can sometimes trigger spam filters.

What is the difference between sequential and parallel signing order for e-signatures?

Signing Order How it works When to use it. SEQUENTIAL Signers get the document one after another, in a specific order. Use for approvals that must follow a chain, like A then B then C. PARALLEL All signers get the document at the same time. Use when the order of signing does not matter, and everyone can sign at once.

What should I do if a signer says they never received the e-signature request?

First, check for typos in their email address. A small mistake can prevent delivery. Ask them to check their spam or junk mail folder. Sometimes, the request ends up there. Confirm with your IT team that adobesign@adobesign.com is 'allowlisted' in your organization's email system. This ensures these emails are not blocked.

◆ Acrobat · edit

Unsigned Stewardship Forms

Looking at the last [count=220] stewardship agreements, identify the recurring failure point in our validation and arc…

1ready prompt

1real task

1role

See the prompt↓More edit workflows

When to use it

real situations

A manager needs to approve expense reports.
A new employee needs to sign their hiring documents.
A client needs to sign a contract for a new project.

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”Looking at the last [count=220] stewardship agreements, identify the recurring failure point in…+

Looking at the last [count=220] stewardship agreements, identify the recurring failure point in our validation and archiving process and recommend a simple operational change that prevents it. Suggest one automated or procedural control to detect missing countersignatures at intake and one archival habit that will make regional audits stop finding gaps.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open the PDF you want to send for signature in Adobe Acrobat.
2
Click on All Tools in the upper-left menu.
3
Select Request e-signatures from the tools list.
4
Add recipients and specify their email addresses as prompted.
5
Click on More Options (or the gear/settings icon) in the send for signature panel.
6
Locate the Set expiration date or Completion Deadline field.
7
Enter the desired deadline date by which recipients must complete signing.
8
Review all settings, then click Send to send the document for signature with the deadline enforced.
9
Recipients will be notified of the deadline and must sign before the expiration date.
NoteAfter the deadline passes, the agreement will expire and recipients will not be able to sign.
Best practiceIf you need to extend or change the deadline after sending, you must do so from the Manage Agreements section before the deadline expires.

In the appWith the API

Acrobat desktop and web app

Glossary

words on this page

recipientA recipient is a person who gets the document and needs to sign or acknowledge it.

routingRouting is the order in which people receive and sign a document.ExampleThe routing for the expense report ensures it goes to your manager, then finance, for approval.

The real tasks

the one, listed here

Quarterly audits always discover unsigned or unarchived stewardship forms; our current check is last-minute and fails when volume spikes.

Who does this

1 role

Conservation Scientist

FAQ

about this task

Ask your email administrator to 'allowlist' adobesign@adobesign.com. This tells your email system that messages from this address are safe.
Make sure your sender profile name is filled in. A blank name can sometimes trigger spam filters.

Signing Order	How it works	When to use it
SEQUENTIAL	Signers get the document one after another, in a specific order.	Use for approvals that must follow a chain, like A then B then C.
PARALLEL	All signers get the document at the same time.	Use when the order of signing does not matter, and everyone can sign at once.

Adding authentication, like an email or SMS code, makes your e-signature requests more secure. It helps confirm that the person signing is truly who they say they are. This is very important for high-value agreements or sensitive documents to prevent fraud and ensure legal validity.

First, check for typos in their email address. A small mistake can prevent delivery.
Ask them to check their spam or junk mail folder. Sometimes, the request ends up there.
Confirm with your IT team that adobesign@adobesign.com is 'allowlisted' in your organization's email system. This ensures these emails are not blocked.

The Acrobat Sign API is a tool for software developers. It allows them to connect other business systems with Acrobat Sign. This means you can automatically send documents for e-signature, track their status, and manage agreements directly from your own applications, saving time and making workflows smoother. For example, you could automatically send contracts from your CRM system.

Sources

where this comes from

Unsigned Stewardship Forms

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails