How do I make sure the e-signature request doesn't go to spam?

Tell your email administrator to 'allowlist' the email address 'adobesign@adobesign.com'. This tells your email system that emails from this address are safe. Also, make sure the sender's profile name is not blank, as this can sometimes trigger spam filters.

What is the difference between 'SEQUENTIAL' and 'PARALLEL' signer routing?

Routing Type When to Use How it Works. SEQUENTIAL For approvals where one person must sign before the next. Signer A signs, then Signer B gets the document, then Signer C. PARALLEL When the order of signing does not matter. All signers get the document at the same time and can sign in any order.

Can I add extra security to my e-signature requests?

Yes, you can add authentication methods like an email or SMS code. This is good for agreements that are very important or have high value.

What should I do if a recipient says they never received the e-signature request?

First, check for typos in the recipient's email address in your request. Ask the recipient to check their spam or junk mail folder. Suggest they add 'adobesign@adobesign.com' to their safe sender list or contacts. If the issue continues, your IT department might need to allowlist 'adobesign@adobesign.com' in the organization's email system.

◆ Acrobat · edit

Unsystematic Policy Acknowledgments

We repeatedly scramble to get [policy] acknowledgments each quarter and end up chasing people manually. Propose a sust…

1ready prompt

1real task

1role

See the prompt↓More edit workflows

When to use it

real situations

A manager needs to approve an expense report.
A new employee needs to sign their hiring documents.
A customer needs to sign a contract for a new service.

AI prompts

1 way to ask · copy any one

DBecome — “help me grow”We repeatedly scramble to get [policy] acknowledgments each quarter and end up chasing people…+

We repeatedly scramble to get [policy] acknowledgments each quarter and end up chasing people manually. Propose a sustainable process for collecting and storing signed acknowledgments that reduces chasing — include a template reminder cadence, one automation to use, and how to report completion so managers take responsibility for their teams.

when the reply comes backPush once: ask it to sharpen the weakest part, and to say what it assumed.

How to do it

the tool · the steps · what to avoid

1
Open your PDF document in Adobe Acrobat.
2
Click All Tools in the left pane.
3
Select Request e-signatures from the tools list.
4
In the Request signatures window, add the email addresses of the people who need to sign.
5
Click Specify where to sign (or similar) to place signature fields as needed.
6
Click Send to send the document for signature.
7
Monitor the status of your document in the Home or Manage tab.
Best practiceRecipients do not need an Adobe account to sign; they can sign via the email link in any browser.

In the appWith the API

desktop

none

Glossary

words on this page

RecipientThe person who receives the document and needs to sign it.ExampleThe recipient opens the email to find the document waiting for their signature.

Signer routingThe order in which people receive and sign a document, either one by one or all at once.ExampleThe Signer routing sent the contract to the manager first, then to legal, and finally to the CEO.

Who does this

1 role

Office Manager

FAQ

about this task

Tell your email administrator to 'allowlist' the email address 'adobesign@adobesign.com'. This tells your email system that emails from this address are safe.
Also, make sure the sender's profile name is not blank, as this can sometimes trigger spam filters.

Routing Type	When to Use	How it Works
SEQUENTIAL	For approvals where one person must sign before the next.	Signer A signs, then Signer B gets the document, then Signer C.
PARALLEL	When the order of signing does not matter.	All signers get the document at the same time and can sign in any order.

It's very important because if a document is sent without a signature field, the signer cannot complete their part. This is the most common reason why people report that the e-signature process 'didn't work'. Always double-check each document before sending.

Yes, you can add authentication methods like an email or SMS code.
This is good for agreements that are very important or have high value.

First, check for typos in the recipient's email address in your request.
Ask the recipient to check their spam or junk mail folder.
Suggest they add 'adobesign@adobesign.com' to their safe sender list or contacts.
If the issue continues, your IT department might need to allowlist 'adobesign@adobesign.com' in the organization's email system.

Unsystematic Policy Acknowledgments

When to use it

AI prompts

How to do it

Glossary

The real tasks

Who does this

FAQ

Sources

Adobe help

Video

Other guides

When it fails