Educate visitors about animals

We need the visitor handout updated and printed for Saturday's tour. Send the animal factsheet to Lara in Visitor Services and to the signage team for layout approval, check all species names and feeding times are accurate, and confirm we have version control so the new handout goes to print.

Before I send the new exhibit script to the education team, make it easier for docents to use: put the headline behavior to watch at the very top, shorten paragraphs into three talking points, highlight any safety warnings, and flag lines that sound too technical for casual visitors.

I rewrote the exhibit notes but a volunteer told me they're too textbook and visitors tune out. I'm torn between giving accurate biology and keeping families engaged. What likely makes facts feel dull to visitors, and how should I edit the script so volunteers can deliver it naturally without losing accuracy?

Over several exhibits we repeatedly spend time rewriting handouts and scripts; common failures are inconsistent tone, dense paragraphs, and lack of quick cues for volunteers. Which single habit change will cut revision time and make materials easier for volunteers to use: a one-page talking-point format, a volunteer-tested script checklist, or a standard template with bolded cues?