What it pays
Government survey numbers — not estimates, not ads.
In India, Clerical support workers earn about ₹24,252 a month on average — around ₹2.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Coordinate2
Supervise clerical and administrative support staff
+Check the daily incident log, reassign Mrs. Langley's correspondence and grocery orders to James for today,…
Supervise clerical and administrative support staff
+Check the daily incident log, reassign Mrs. Langley's correspondence and grocery orders to James for today, brief the clerical team at 09:00 about the lost-luggage report, and file a prevention note if duplicate entries appear.
The tools that do the workMicrosoft Outlookjob descriptionsO*NET
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Coordinate activities of office workers
+Publish today's office rota showing front-desk, pantry and correspondence coverage, assign Emma to cover…
Coordinate activities of office workers
+Publish today's office rota showing front-desk, pantry and correspondence coverage, assign Emma to cover reception at 14:00–18:00, circulate the rota to all office staff and note any requested swaps by noon.
The tools that do the workMicrosoft Outlookjob descriptionsO*NET
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Care1
Resolve customer complaints or questions
+Take Mrs. Patel's complaint about the broken valet key, call her by 10:30 with a clear remedy and…
Resolve customer complaints or questions
+Take Mrs. Patel's complaint about the broken valet key, call her by 10:30 with a clear remedy and compensation offer, log the complaint with the reference number, and confirm satisfaction by end of day.
The tools that do the workMicrosoft Outlookjob descriptionsO*NET
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Keeping the record2
Monitor work quality and deadlines
+Run the weekly checklist of room-prep times and error reports, flag any staff missing two deadlines this…
Monitor work quality and deadlines
+Run the weekly checklist of room-prep times and error reports, flag any staff missing two deadlines this week, send a corrective coaching brief to those people and attach the error excerpts for review.
The tools that do the workMicrosoft ExcelMicrosoft Outlookjob descriptionsO*NET
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Communicate work procedures and policies
+Write a concise household procedures memo detailing arrival routines, daily cleaning standards, guest…
Communicate work procedures and policies
+Write a concise household procedures memo detailing arrival routines, daily cleaning standards, guest protocol, emergency contacts and staff conduct expectations, attach the incident-report form, and deliver to the household team and estate manager by Sunday evening.
The tools that do the workGoogle Docsjob descriptionsO*NET
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Get approval1
Recruit, interview, and select employees
+Review the three shortlisted CVs for the footman role, schedule 30-minute interviews with Mark and Aisha for…
Recruit, interview, and select employees
+Review the three shortlisted CVs for the footman role, schedule 30-minute interviews with Mark and Aisha for Thursday 11:00 and 11:45, prepare the interview score sheet and copy HR on the agreed start-date terms.
The tools that do the workMicrosoft OfficeMicrosoft Outlookjob descriptionsO*NET
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The daily work14
Participate in budget planning and management
+Set up the household budget spreadsheet for next quarter: list recurring costs, forecast event and…
Participate in budget planning and management
+Set up the household budget spreadsheet for next quarter: list recurring costs, forecast event and maintenance reserves, flag any line over last quarter by 10 percent, then send the draft to Lady Ashford and head housekeeper for review before Friday.
The tools that do the workMicrosoft Exceljob descriptionsO*NET
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Design or evaluate staff training programs
+Draft the training outline for summer staff covering table service, emergency evacuation, and incident…
Design or evaluate staff training programs
+Draft the training outline for summer staff covering table service, emergency evacuation, and incident reporting, include session times, trainers, and pass/fail criteria, then circulate to Lady Ashford and the senior footman for comments by next Wednesday.
The tools that do the workGoogle Docsjob descriptionsO*NET
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Maintain records of inventory, personnel, and supplies
+Update the inventory ledger with last week's deliveries and staff changes, reconcile pantry and linen counts…
Maintain records of inventory, personnel, and supplies
+Update the inventory ledger with last week's deliveries and staff changes, reconcile pantry and linen counts against the ledger, mark low-stock items for reorder, and email the updated master list to the housekeeper and accounts team by Tuesday noon.
The tools that do the workMicrosoft AccessMicrosoft Exceljob descriptionsO*NET
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Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
+Maintain the maintenance and supply register: log each repair, update parts ordered and warranties, note…
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
+Maintain the maintenance and supply register: log each repair, update parts ordered and warranties, note personnel responsible, and produce a monthly print-ready report for the proprietor and maintenance contractor on the first of the month.
The tools that do the workMicrosoft AccessO*NET
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Compute figures such as balances, totals, or commissions.
+Calculate this month's household figures: total utility, grocery and staffing spend, reconcile with petty…
Compute figures such as balances, totals, or commissions.
+Calculate this month's household figures: total utility, grocery and staffing spend, reconcile with petty cash, compute any service commissions due, and prepare a one-page summary for the proprietrix by Friday afternoon.
The tools that do the workMicrosoft ExcelO*NET
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Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
+Coordinate tomorrow's deliveries and removals: confirm arrival times with the florist, wine merchant and…
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
+Coordinate tomorrow's deliveries and removals: confirm arrival times with the florist, wine merchant and dry-cleaner, allocate unloading space at west courtyard, prepare staff rota for receiving and inspection, and notify the housekeeper of any late arrivals.
The tools that do the workMicrosoft OutlookO*NET
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Deal with pressure from unexpected circumstances
+Calm the household, brief Mrs. Harrington and the chauffeur on what happened, secure the scene, call the…
Deal with pressure from unexpected circumstances
+Calm the household, brief Mrs. Harrington and the chauffeur on what happened, secure the scene, call the estate medic if needed, notify the estate manager and the family lawyer by this evening, and write a one-page incident note for the log before midnight.
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Process incident reports for prevention
+Review the incident notes from last month, extract root causes and recurring hazards, draft a two-page…
Process incident reports for prevention
+Review the incident notes from last month, extract root causes and recurring hazards, draft a two-page prevention memo with clear actions for staff training and equipment checks, then circulate it to the estate manager and head of maintenance for sign-off by Friday.
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Arrange for necessary maintenance or repair work.
+Arrange and book the necessary maintenance and repair for the drawing room chandelier and boiler, confirm the…
Arrange for necessary maintenance or repair work.
+Arrange and book the necessary maintenance and repair for the drawing room chandelier and boiler, confirm the tradespeople can work Thursday morning, verify parts list and cost estimate, and notify Lady Harrington and the household accounts before work begins.
The tools that do the workMicrosoft OutlookO*NET
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Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
+Plan a new layout for the linen pantry and wine store to reduce handling: map shelving by turnover and…
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
+Plan a new layout for the linen pantry and wine store to reduce handling: map shelving by turnover and weight, assign low racks for heavy crates and fast-access near the service lift, then circulate the plan to Rachel and the head footman for trial next week.
The tools that do the workMicrosoft ExcelO*NET
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Evaluate employee job performance
+Evaluate Thomas and Maria’s job performance this quarter: compile punctuality, task completion, service notes…
Evaluate employee job performance
+Evaluate Thomas and Maria’s job performance this quarter: compile punctuality, task completion, service notes and guest feedback, score against our standards, and draft recommendations for training or role change to present at Friday’s senior staff meeting.
The tools that do the workMicrosoft Officejob descriptions
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Review records and reports
+Review the household incident log and inventory loss reports from the past six months, flag recurring issues,…
Review records and reports
+Review the household incident log and inventory loss reports from the past six months, flag recurring issues, verify timestamps and witness notes, and prepare a summary for the owner explaining causes and proposed preventive steps.
The tools that do the workMicrosoft ExcelMicrosoft Officejob descriptions
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Make staffing and procedural recommendations
+Recommend staffing and procedural changes to reduce late tray service: propose moving one footman to evening…
Make staffing and procedural recommendations
+Recommend staffing and procedural changes to reduce late tray service: propose moving one footman to evening rota, introduce a 15-minute pre-service check, and outline training and cost impact for discussion with the housekeeper on Monday.
The tools that do the workMicrosoft Officejob descriptions
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Create incident reports
+Create an incident report for the slipped stairwell fall last Wednesday: record time, exact location, witness…
Create incident reports
+Create an incident report for the slipped stairwell fall last Wednesday: record time, exact location, witness statements from James and Eliza, injuries observed, first aid given, and recommendations to prevent recurrence, then circulate to the owner and safety log.
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Says who?
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Activities this job lives in
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Shared with other careers — the same record means something different in each.
Related careers
Same family of work — each with its own tasks and prompts.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses