Counter Attendant

Counter Attendant completes specialist tasks and here are 21 real tasks that show what expertise looks like on the job. The tasks explain typical tools like Menu and nutrition database and who depends on your accuracy. Each one shows where we found it, and comes with an AI prompt you can copy and use straight away.

21evidenced tasks
21ready prompts
10tools of the trade
35-3023.00O*NET-SOC code
3,854,050hold this job (US, BLS 2025)
$31,200median pay/yr (US)
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What it pays

Government survey numbers — not estimates, not ads.

Half of all Fast Food and Counter Workers in the U.S. earn more than $31,200 a year — the middle 80% land between $22,840 and $42,650. About 3.9 million people in the U.S. do this work. Figures are for the U.S. occupation group “Fast Food and Counter Workers”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Service and sales workers earn about ₹15,575 a month on average — around ₹1.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$31,200typical pay / year
3.9 millionpeople in this work
$42,650+top 10% earn
₹1.9 lakha year in India (family avg)
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The work, task by task

These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.

Sending & sharing2

Serve food to customers promptly

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Serve the next customer at counter with their hot items within three minutes, ring the order, accept card or…
Serve the next customer at counter with their hot items within three minutes, ring the order, accept card or cash, reheat the fries to crisp, offer a drink upgrade, thank them and place food on clean tray for immediate pickup.
The tools that do the workIntuit QuickBooks Point of SaleO*NETWikipedia

Set tables or prepare food stations

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Prepare the breakfast station for the lunch rush: lay down clean placemats, fill napkin and cutlery caddies,…
Prepare the breakfast station for the lunch rush: lay down clean placemats, fill napkin and cutlery caddies, stock condiment bottles, label allergen items, and run a surface temperature and sanitizer wipe check before opening.
The tools that do the workMenu and nutrition databasejob descriptionsO*NET
The daily work19

Greet customers

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Greet every customer as they approach the counter with eye contact and a smile, ask if they're dining in or…
Greet every customer as they approach the counter with eye contact and a smile, ask if they're dining in or taking away, mention today's special and a suggested upsell, and hand a menu if they look undecided.
The tools that do the workNCR NeighborhoodPOSjob descriptionsO*NETWikipedia

Clean work areas

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Clear and sanitize the counter and service surfaces between rushes, restock napkins and condiments, inspect…
Clear and sanitize the counter and service surfaces between rushes, restock napkins and condiments, inspect the prep area for spills or cross‑contamination, and log completion on the cleaning checklist before lunch.
The tools that do the workMenu and nutrition databasejob descriptionsO*NETWikipedia

Prepare food and drinks

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Prepare drinks and menu items to order using standard recipes, check temperatures and portion sizes, use…
Prepare drinks and menu items to order using standard recipes, check temperatures and portion sizes, use reheating procedures when needed, plate consistently, and call out the order for pickup within three minutes.
The tools that do the workAldelo Systems Aldelo for Restaurants Projob descriptionsO*NETWikipedia

Take customer orders

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Take each customer's order clearly, repeat it back to confirm modifications and allergies, suggest one…
Take each customer's order clearly, repeat it back to confirm modifications and allergies, suggest one complementary item, confirm total and payment type, then enter the order so the kitchen starts immediately.
The tools that do the workIntuit QuickBooks Point of Salejob descriptionsO*NET

Distribute food to servers.

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Assemble completed plates by ticket number, check each plate for correctness and temperature, place them on…
Assemble completed plates by ticket number, check each plate for correctness and temperature, place them on the service pass in order, call the server's name, and note any special delivery instructions on the ticket.
The tools that do the workMICROS Systems HSI Profits SeriesO*NETWikipedia

Serve food and beverages

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Carry trays to the table with steady hands, confirm the guest's name or table number, present plates…
Carry trays to the table with steady hands, confirm the guest's name or table number, present plates politely, mention one care note about hot items, and ask if they need anything else before leaving.
The tools that do the workNCR Advanced Checkoutjob descriptionsO*NET

Answer questions about menu

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Answer customer questions about menu items, including ingredients, common allergens, portion sizes, and…
Answer customer questions about menu items, including ingredients, common allergens, portion sizes, and recommended upsells, and follow up if they ask for reheating instructions or nutrition facts before confirming their order.
The tools that do the workMenu and nutrition databasejob descriptionsO*NET

Assemble food items for serving or packaging

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Assemble each order to order ticket specifications: portion proteins, add sauces and sides, pack hot items to…
Assemble each order to order ticket specifications: portion proteins, add sauces and sides, pack hot items to keep temperature, label with order name and reheating instructions, then hand to the runner or bag for delivery.
The tools that do the workAldelo Systems Aldelo for Restaurants ProO*NETWikipedia

Perform personnel activities, such as supervising and training employees.

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Supervise shift team: run the pre-shift checklist, coach two new hires on safe reheating, check hygiene…
Supervise shift team: run the pre-shift checklist, coach two new hires on safe reheating, check hygiene compliance, handle one scheduling change, and log completed training notes before leaving the shift.
The tools that do the workMicrosoft ExcelO*NET

Relay orders to kitchen staff

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Relay each incoming order to the kitchen with any modifications or allergy notes, confirm estimated pickup…
Relay each incoming order to the kitchen with any modifications or allergy notes, confirm estimated pickup time, escalate rush items to the cook, and mark the ticket complete when the kitchen acknowledges it.
The tools that do the workNCR Advanced Checkoutjob descriptions

Stock service stations

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Restock the service station every two hours: refill napkins, cutlery, condiments, and sanitizer; rotate…
Restock the service station every two hours: refill napkins, cutlery, condiments, and sanitizer; rotate packaged items by date, note low inventory, and clean surfaces before the lunch rush.
The tools that do the workMicrosoft Officejob descriptions

Clear tables

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Clear tables promptly after customers leave: remove dishes and trash, wipe and sanitize surfaces, reset…
Clear tables promptly after customers leave: remove dishes and trash, wipe and sanitize surfaces, reset condiments and menus, and report any broken equipment or stubborn stains before the next seating.
The tools that do the workMicrosoft Windowsjob descriptions

Ensure food safety and sanitation standards are met

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Check food prep surfaces, record fridge and hot-holding temperatures on the log, discard any items past their…
Check food prep surfaces, record fridge and hot-holding temperatures on the log, discard any items past their safe holding time, run sanitizer on counters, and report any equipment faults to Maria by noon so lunch service stays compliant.
The tools that do the workMenu and nutrition databaseWikipedia

Assist in opening and closing duties of the restaurant

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Complete opening checklist: unlock and inspect kitchen, switch on steam table and refrigeration, stock…
Complete opening checklist: unlock and inspect kitchen, switch on steam table and refrigeration, stock service counter with labeled condiments and disposables, pre-count register float, and note shortages for the manager before the first prep rush.
The tools that do the workAldelo Systems Aldelo for Restaurants ProWikipedia

Process payments

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Process each customer payment, ring items under the correct menu codes, verify cardholder signature or PIN,…
Process each customer payment, ring items under the correct menu codes, verify cardholder signature or PIN, issue a receipt, log cash drops into the till drawer and flag any mismatches to Jorge at shift end.
The tools that do the workIntuit QuickBooks Point of SaleESCOsee the evidence ↗

Use reheating techniques

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Reheat chilled items to the safe internal temperature using the blast oven or steam table, check with a probe…
Reheat chilled items to the safe internal temperature using the blast oven or steam table, check with a probe thermometer, label reheated items with time and initials, and move immediately to hot-holding to avoid temperature danger zones.
The tools that do the workMICROS Systems HSI Profits SeriesESCOsee the evidence ↗

Upsell products

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Offer the protein upgrade and combo for every order by naming them clearly, suggest the daily special with a…
Offer the protein upgrade and combo for every order by naming them clearly, suggest the daily special with a quick benefit line, record customer responses to see which pitches sell best during the lunchtime rush.
The tools that do the workNCR Advanced CheckoutESCOsee the evidence ↗

Comply with food safety and hygiene

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Follow personal hygiene rules: wash hands between tasks, change gloves after handling raw food, clean spills…
Follow personal hygiene rules: wash hands between tasks, change gloves after handling raw food, clean spills immediately, rotate stock by date, and write any violations in the safety log so the manager can correct before health inspection.
The tools that do the workComprisESCOsee the evidence ↗

Menu and nutrition

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Update the deli counter's menu and nutrition today: add the new sandwich, list ingredients and calories, mark…
Update the deli counter's menu and nutrition today: add the new sandwich, list ingredients and calories, mark items low on stock, and send the sheet to front-of-house so servers know what to sell this afternoon.
The tools that do the workMenu and nutrition databaseO*NET

Says who?

These are the pages we read to build this. Open any of them and check us.

The logs, files & records this job keeps

Shared with other careers — the same record means something different in each.

Related careers

Same family of work — each with its own tasks and prompts.

The LLOS Work Atlas is the world's largest evidenced task library — a map of human work, with a ready prompt behind every task. 1,774 careers · every task named by the sources that witnessed it — O*NET, ESCO, real job descriptions, Wikipedia — and the deepest tasks by several at once. And it is honest about limits: where AI cannot help, the map says so.

The rest of the map

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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses