What it pays
Government survey numbers — not estimates, not ads.
Half of all Computer Network Support Specialists in the U.S. earn more than $76,220 a year — the middle 80% land between $47,120 and $127,780. About 146,190 people in the U.S. do this work. Figures are for the U.S. occupation group “Computer Network Support Specialists”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Professionals earn about ₹38,298 a month on average — around ₹4.6 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$76,220typical pay / year
146,190people in this work
$127,780+top 10% earn
₹4.6 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Sending & sharing1
Back up network data
+Back up the charging network database and device logs, verify integrity with checksums, encrypt the archive,…
Back up network data
+Back up the charging network database and device logs, verify integrity with checksums, encrypt the archive, copy one copy to the on-site vault and one to the offsite disaster folder by 18:00 Friday, report completion to Marcus in ops.
The tools that do the workLinuxESCOjob descriptionsO*NET
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Get approval1
Assist users with network issues
+Take the user's ticket from Sara about stations timing out, run the remote diagnostic, collect device serial,…
Assist users with network issues
+Take the user's ticket from Sara about stations timing out, run the remote diagnostic, collect device serial, firmware and recent logs, apply the standard restart and patch sequence if safe, update the ticket with steps and ETA to resolution within two hours.
The tools that do the workMicrosoft Active DirectoryLinuxjob descriptionsO*NET
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Analysing1
Troubleshoot LANs, WANs, and internet systems
+Locate and trace the failing charging sites from hub 42 across our LAN, WAN and upstream internet links, run…
Troubleshoot LANs, WANs, and internet systems
+Locate and trace the failing charging sites from hub 42 across our LAN, WAN and upstream internet links, run path and latency measurements, capture route and peer changes, and escalate any sustained packet loss to the carrier with hop-by-hop logs by 11:00.
The tools that do the workLinuxjob descriptionsO*NET
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Keeping the record2
Analyze existing network systems
+Review the current network layout and inventory for the east region, compare configured VLANs, firewall rules…
Analyze existing network systems
+Review the current network layout and inventory for the east region, compare configured VLANs, firewall rules and bandwidth allocations against the service catalogue, highlight single points of failure and recommend three prioritized interventions for next quarter.
The tools that do the workMicrosoft Exceljob descriptionsO*NET
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Document network support activities
+Write the last week's support log for January 4–10: list incidents, affected stations, root cause where…
Document network support activities
+Write the last week's support log for January 4–10: list incidents, affected stations, root cause where found, actions taken, times, owner of each action, and outstanding follow-ups, then circulate to Priya in procurement and Omar in engineering by Tuesday noon.
The tools that do the workMicrosoft OfficeMicrosoft Outlookjob descriptionsO*NET
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Fixing1
Help set up or repair network hardware
+At the depot with broken charger unit 17, run the hardware diagnostics, replace the failed power module if…
Help set up or repair network hardware
+At the depot with broken charger unit 17, run the hardware diagnostics, replace the failed power module if tests confirm the fault, reattach and test the network cable until the device registers with the central system, then update inventory and close the job sheet before leaving.
The tools that do the workLinuxjob descriptionsO*NET
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The daily work13
Configure security settings and access permissions
+Set the charging network's admin and technician roles so only Samir Khan and Jenna Ortiz have remote admin…
Configure security settings and access permissions
+Set the charging network's admin and technician roles so only Samir Khan and Jenna Ortiz have remote admin rights, restrict contractor accounts to station-level monitoring, enforce password rotation every 90 days and MFA for all elevated accounts today.
The tools that do the workMicrosoft Active Directoryjob descriptionsO*NET
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Document help desk requests and resolutions.
+Log every help desk ticket from this week into the support register, record reporter, station ID, fault…
Document help desk requests and resolutions.
+Log every help desk ticket from this week into the support register, record reporter, station ID, fault symptoms, root cause, steps taken by technician Aisha Noor, time-to-resolution and mark resolved tickets with closure notes and follow-up owner.
The tools that do the workMicrosoft Exceljob descriptionsO*NET
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Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
+Scan the industry feeds and vendor advisories twice daily for firmware patches, security bulletins, and…
Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
+Scan the industry feeds and vendor advisories twice daily for firmware patches, security bulletins, and malware reports affecting our charge controllers, flag any critical items to the operations lead and add them to the patch tracker with priority.
The tools that do the workMicrosoft OutlookO*NET
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Train users in procedures related to network applications software or related systems.
+Run the user workflow training session for new operators covering station login, fault reporting, safe…
Train users in procedures related to network applications software or related systems.
+Run the user workflow training session for new operators covering station login, fault reporting, safe restart, and escalation paths, deliver the session Thursday at 10am, record attendance and note any misunderstandings for process updates.
The tools that do the workMicrosoft OfficeO*NET
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Test repaired items to ensure proper operation.
+After the technician rebuild, execute the diagnostics suite on the repaired charger, validate EV start/stop,…
Test repaired items to ensure proper operation.
+After the technician rebuild, execute the diagnostics suite on the repaired charger, validate EV start/stop, billing meter accuracy, network heartbeat and OTA update check, then sign off with test logs and timestamped screenshots.
The tools that do the workLinuxO*NET
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Create or revise user instructions, procedures, or manuals.
+Update the operator manual to include the new incident escalation tree, step-by-step station reboot, MFA…
Create or revise user instructions, procedures, or manuals.
+Update the operator manual to include the new incident escalation tree, step-by-step station reboot, MFA enrollment instructions, and a quick checklist so technicians can resolve common faults within 30 minutes.
The tools that do the workMicrosoft OfficeO*NET
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Implement authentication protocols
+Enable mutual TLS and LDAP-backed token validation on the station management API, provision the new client…
Implement authentication protocols
+Enable mutual TLS and LDAP-backed token validation on the station management API, provision the new client certificate signed by our internal CA, update the auth policy to require multi-factor for vendor accounts, and run an authentication smoke test against three sample chargers.
The tools that do the workMicrosoft Active DirectoryESCO
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Perform maintenance and administration of servers
+Perform full maintenance on the head-end servers: rotate logs, check disk health, apply the weekly backup,…
Perform maintenance and administration of servers
+Perform full maintenance on the head-end servers: rotate logs, check disk health, apply the weekly backup, verify time sync across nodes, and open a Priority ticket if any server fails SMART or the backup verification within the 30-minute window.
The tools that do the workLinuxESCO
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Deploy software
+Deploy the new station firmware package to the Canary group of ten chargers, stage the rollout with staggered…
Deploy software
+Deploy the new station firmware package to the Canary group of ten chargers, stage the rollout with staggered 10-minute windows, capture install logs centrally, and abort and roll back immediately if more than two installs report errors.
The tools that do the workBashESCO
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Run monthly network reports.
+Run the monthly network availability and charge-session reports for all sites, verify meter IDs and…
Run monthly network reports.
+Run the monthly network availability and charge-session reports for all sites, verify meter IDs and transaction totals against the billing extract, flag any station with under 98% uptime, and circulate the signed PDF summary to finance and operations by the fifth of the month.
The tools that do the workMicrosoft ExcelAdobe AcrobatO*NET
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Test network systems for performance
+Run end-to-end performance tests across the network during the 02:00–04:00 window, record latency, packet…
Test network systems for performance
+Run end-to-end performance tests across the network during the 02:00–04:00 window, record latency, packet loss and session establishment times for each site, compare results to baseline thresholds, and open tickets for any site exceeding degradation limits.
The tools that do the workBashLinuxjob descriptions
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Participate in disaster recovery efforts
+Join the disaster recovery call, execute the failover playbook to move authentication and transaction…
Participate in disaster recovery efforts
+Join the disaster recovery call, execute the failover playbook to move authentication and transaction services to the DR cluster, validate connector sync and queued transactions, and report completion with timestamps to the incident manager.
The tools that do the workMicrosoft Azurejob descriptions
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Implement network security measures
+Apply the scheduled security hardening: deploy the new firewall rules, roll out the updated TLS certificates…
Implement network security measures
+Apply the scheduled security hardening: deploy the new firewall rules, roll out the updated TLS certificates to station gateways, run the vulnerability scan, and produce a remediation list for any device that fails compliance before the end of the maintenance window.
The tools that do the workMicrosoft Active DirectoryLinuxjob descriptions
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Says who?
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Same family of work — each with its own tasks and prompts.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses