What it pays
Government survey numbers — not estimates, not ads.
Half of all Receptionists and Information Clerks in the U.S. earn more than $38,010 a year — the middle 80% land between $28,760 and $49,950. About 910,180 people in the U.S. do this work. Figures are for the U.S. occupation group “Receptionists and Information Clerks”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Clerical support workers earn about ₹24,252 a month on average — around ₹2.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$38,010typical pay / year
910,180people in this work
$49,950+top 10% earn
₹2.9 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Keeping the record4
Answer calls on a switchboard
+Answer the lobby switchboard calls, give clear class times and membership answers, transfer inquiries to…
Answer calls on a switchboard
+Answer the lobby switchboard calls, give clear class times and membership answers, transfer inquiries to trainers or management when needed, leave a callback note for any dropped calls and mark lines busy if the studio room is in use.
The tools that do the workAutomated information systemESCOjob descriptionsO*NETWikipedia
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Answer customer inquiries
+Handle member calls about classes, opening hours, and locker availability, look up membership status before…
Answer customer inquiries
+Handle member calls about classes, opening hours, and locker availability, look up membership status before giving concessions, escalate complaints about equipment or instructors to the manager, and log FAQs for the team.
The tools that do the workAutomated information systemESCOjob descriptionsWikipedia
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Perform cashier work
+Take payments at the desk, total class or retail purchases, issue receipts and change, post transactions to…
Perform cashier work
+Take payments at the desk, total class or retail purchases, issue receipts and change, post transactions to the daily takings ledger, and flag any card declines for manager review at close.
The tools that do the workIntuit QuickBooksO*NETWikipedia
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Sort and hand out mail
+Collect incoming envelope and parcel deliveries, sort by name and department, put member mail in their file…
Sort and hand out mail
+Collect incoming envelope and parcel deliveries, sort by name and department, put member mail in their file folders and staff items on the staff shelf, note any signed-for packages and tell recipients by midday.
The tools that do the workMicrosoft Outlook3M Post-itjob descriptionsWikipedia
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Get approval1
Set appointments
+Book the requested session on the studio schedule for Emma the spin coach or a personal training slot,…
Set appointments
+Book the requested session on the studio schedule for Emma the spin coach or a personal training slot, confirm member details and payment status, double-check for double-booked times, and email the confirmation and reminder for the day before.
The tools that do the workAppointment schedulingMicrosoft Outlookjob descriptionsO*NETWikipedia
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The daily work19
Resolve customer complaints
+Resolve a member complaint about billing and class access: review their account notes, confirm the disputed…
Resolve customer complaints
+Resolve a member complaint about billing and class access: review their account notes, confirm the disputed charge and class dates, call Marcos at 555-0123 with the resolution options, and log the agreed outcome in the member record today.
The tools that do the workAppointment schedulingjob descriptionsO*NET
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File documents
+File the signed membership cancellation forms and parental waivers into the member paper file, scan each to…
File documents
+File the signed membership cancellation forms and parental waivers into the member paper file, scan each to the member's electronic folder, then update the paper log with today's date and my initials before shelving them.
The tools that do the workMicrosoft Wordjob descriptionsWikipedia
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Keep records
+Update attendance and membership status for June: open the attendance ledger, add last week's check-ins, mark…
Keep records
+Update attendance and membership status for June: open the attendance ledger, add last week's check-ins, mark frozen or cancelled memberships, and save the register so front-desk staff can reference current balances.
The tools that do the workMicrosoft Exceljob descriptionsWikipedia
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File and maintain records.
+Reconcile the member intake forms and allergy notes with the central member files: remove duplicates, add…
File and maintain records.
+Reconcile the member intake forms and allergy notes with the central member files: remove duplicates, add missing emergency contacts, reorder the paper files alphabetically, and flag any incomplete records for follow-up.
The tools that do the workAutomated information systemO*NET
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Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
+Collect the morning deliveries and courier packages, check them against the delivery log, sort them to locker…
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
+Collect the morning deliveries and courier packages, check them against the delivery log, sort them to locker room, trainers, or admin, leave signed receipts with the manager and notify recipients by desk phone.
The tools that do the workMicrosoft OutlookO*NET
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Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
+Straighten the reception area now: wipe the front desk, water the ficus and succulents until soil is moist…
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
+Straighten the reception area now: wipe the front desk, water the ficus and succulents until soil is moist but not soggy, replace last week's magazines sorted by date and genre, and note any damaged plants for manager review by close of day.
The tools that do the workMicrosoft OfficeO*NET
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Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
+Work up a clear rate quote for a prospective tour group: calculate per-person drop-in, class bundle and…
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
+Work up a clear rate quote for a prospective tour group: calculate per-person drop-in, class bundle and annual membership prices, include taxes and one-time admin fee, write the total and payment options on a quote sheet and call back the inquirer before lunch.
The tools that do the workMicrosoft ExcelMicrosoft OfficeO*NET
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Keep a current record of staff members' whereabouts and availability.
+Update the staff whereabouts board and digital log: mark trainers Jane, Marco and Luis as on-floor until 2pm,…
Keep a current record of staff members' whereabouts and availability.
+Update the staff whereabouts board and digital log: mark trainers Jane, Marco and Luis as on-floor until 2pm, Hannah on break until 11:30, and note that Sam is off-site for deliveries; save the roster and text the on-call number to reception in case a member asks.
The tools that do the workAppointment schedulingO*NET
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Enroll individuals to participate in programs and notify them of their acceptance.
+Enroll and confirm the new yoga class applicants: enter Anna Rivera and Marcus Lee into the class list,…
Enroll individuals to participate in programs and notify them of their acceptance.
+Enroll and confirm the new yoga class applicants: enter Anna Rivera and Marcus Lee into the class list, reserve their spots, email acceptance with start date and payment link, and place a follow-up call if payment isn't received within 48 hours.
The tools that do the workAutomated information systemO*NET
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Forward calls to appropriate personnel
+When a call comes in for a trainer or manager, identify caller need, check who is available, then transfer…
Forward calls to appropriate personnel
+When a call comes in for a trainer or manager, identify caller need, check who is available, then transfer the line to the appropriate staff extension and leave a short note on the desk log if reaching voicemail, including caller name and urgent action required.
The tools that do the workAppointment schedulingjob descriptions
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Provide customer support
+Handle member support inquiries: listen to the problem, confirm membership details, offer immediate fixes or…
Provide customer support
+Handle member support inquiries: listen to the problem, confirm membership details, offer immediate fixes or escalate billing or facilities issues to Karim in operations with a copied message, and email the member the ticket number and expected response time.
The tools that do the workMicrosoft Outlookjob descriptions
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Manage key control
+Log the key checkout for member Jenna Morales, note locker number 12, time out 08:25, expected return by…
Manage key control
+Log the key checkout for member Jenna Morales, note locker number 12, time out 08:25, expected return by 19:00 today, call Jenna if late and update the master key ledger before you leave the desk.
The tools that do the workMicrosoft ExcelWikipedia
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Provide mail and message services
+Collect incoming parcels and mail at 09:00, record recipient name and item on the deliveries sheet, call…
Provide mail and message services
+Collect incoming parcels and mail at 09:00, record recipient name and item on the deliveries sheet, call Marco and text message if present, hold parcels behind the desk and mark picked-up items with time and signature.
The tools that do the workGoogle DocsWikipedia
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Handle service problem reports
+Create a service report for the broken treadmill in cardio zone B, note when reported 14:10, member reporter…
Handle service problem reports
+Create a service report for the broken treadmill in cardio zone B, note when reported 14:10, member reporter Leah Ortiz, describe fault, set priority high, notify maintenance and log follow-up calls until resolved.
The tools that do the workAppointment schedulingESCO
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Manage inventory and place orders
+Check current stock of cleaning chemicals, towels, and front-desk supplies against the inventory sheet, flag…
Manage inventory and place orders
+Check current stock of cleaning chemicals, towels, and front-desk supplies against the inventory sheet, flag any item below par levels, then place orders with our regular suppliers for restock to arrive by next Wednesday and confirm delivery dates to Jake and Maria.
The tools that do the workMicrosoft ExcelMicrosoft Outlookjob descriptions
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Answer telephone calls
+Answer incoming calls from members and vendors, greet with our gym name, quickly determine caller intent,…
Answer telephone calls
+Answer incoming calls from members and vendors, greet with our gym name, quickly determine caller intent, transfer urgent coaching requests to the floor lead, and log any membership issues in the call log before the end of the shift.
The tools that do the workAutomated information systemWikipedia
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Assist with room reservations and assignments
+Confirm room availability for classes and bookings, assign the correct studio based on capacity and equipment…
Assist with room reservations and assignments
+Confirm room availability for classes and bookings, assign the correct studio based on capacity and equipment needs, update the schedule, and email confirmations to the instructor and booking contact with setup requests attached.
The tools that do the workAppointment schedulingMicrosoft OutlookWikipedia
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Handle guest registration
+Register arriving guests by checking their ID, verifying membership or guest pass, record their contact…
Handle guest registration
+Register arriving guests by checking their ID, verifying membership or guest pass, record their contact details and sign-in time on the day log, and notify the trainer they're here if the guest is for a scheduled session.
The tools that do the workAutomated information systemWikipedia
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Conduct credit checks
+Run a quick credit check on a new member application, verify billing details and credit status, flag any…
Conduct credit checks
+Run a quick credit check on a new member application, verify billing details and credit status, flag any declines or high-risk results, then notify Finance manager Priya with the applicant record and recommended next steps.
The tools that do the workIntuit QuickBooksWikipedia
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Says who?
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Activities this job lives in
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Shared with other careers — the same record means something different in each.
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Same family of work — each with its own tasks and prompts.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses