Send an attachment

Send an attachment in Gmail — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
Open it in the interactive atlas →

The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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Send the latest invoice PDF attached to Lucia in accounts payable now, subject 'Invoice 2041 —…
Send the latest invoice PDF attached to Lucia in accounts payable now, subject 'Invoice 2041 — March services', and confirm the attachment is the three-page PDF named Invoice_2041_Mar.pdf before you hit send.

Improve — make it easier to accept

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Before sending the invoice PDF to Lucia, make approval immediate: attach the three-page…
Before sending the invoice PDF to Lucia, make approval immediate: attach the three-page Invoice_2041_Mar.pdf, state the total due and due date in the first line, and call out any variance from prior invoices. If anything could cause a hold, flag it so she can resolve it without searching the file.

Decide — diagnose the stuck moment

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I am about to email Invoice_2041_Mar.pdf to Lucia in accounts payable but I just remembered we…

Attachment might be wrong version

I am about to email Invoice_2041_Mar.pdf to Lucia in accounts payable but I just remembered we revised page three yesterday. I’m not sure the file attached is the updated one. Lucia needs the exact three-page PDF to process payment by Monday. Should I stop and confirm the file version now or send what I have and follow up with the corrected file?

Become — change the pattern

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I repeatedly send the wrong invoice versions to accounts payable and then spend hours correcting…

I keep sending wrong attachments and apologizing

I repeatedly send the wrong invoice versions to accounts payable and then spend hours correcting the mistake and losing trust. I want fewer re-sends and faster payments. What concrete habit should I adopt when attaching files so the right document goes out the first time?

Next to this one

Other email work people do in Gmail.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.