Set up chat widget on site

Add the chat widget to our marketing site so incoming visitors see the brand greeting and can choose Sales or Support, capture their email before handing to a live agent, and route chats to the Sales team on weekdays and Support overnight. Test on desktop and mobile, confirm the greeting reads “Hi — how can we help you today?”, and report any broken links before it goes live Friday.

Before we push the site chat live, make it frictionless for visitors to convert: put the expected wait time and team choice up front, show the savings of chatting (fast answer vs email), surface the email field only if agent is unavailable, and flag any flows that would send a visitor to an agent who isn’t logged in.

I just installed the site chat widget and mapped Sales to the Sales queue, but incoming chats from desktop go straight to the general inbox while mobile routes correctly. The teams are Tom in Sales, Maya in Support; the launch is Friday and I can’t tell if this is a routing rule, a browser issue, or a mis-tagged contact source. What’s the most likely cause and the fastest fix to ensure Sales gets desktop chats?

Every time we add a chat widget I spend hours troubleshooting routing, agent availability, and mobile behavior. It costs me credibility with Sales and delays launches. How should I standardize the widget setup and a short validation checklist so new installs route correctly first time and I can hand off installs without firefighting?