Delete a comment

Delete a comment in Instagram — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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Remove the offensive comment from the July 3 behind-the-scenes post by deleting the comment from…
Remove the offensive comment from the July 3 behind-the-scenes post by deleting the comment from user @tattooed_tom that contains slurs. Confirm deletion and note whether the user can still see the post.

Improve — make it easier to accept

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Before I delete a comment that might be inflammatory, surface what it accomplishes and the risks.…
Before I delete a comment that might be inflammatory, surface what it accomplishes and the risks. Show me its engagement, whether others replied or quoted it, and any screenshots where it was shared. Recommend if deletion, a reply, or hiding is better to protect community tone without provoking escalation.

Decide — diagnose the stuck moment

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On the giveaway post a user just accused us of fake winners in a public reply and people are piling…

A follower replied to our giveaway post with an angry, conspiracy-laced accusation

On the giveaway post a user just accused us of fake winners in a public reply and people are piling on. I can delete the comment but I worry that will look like hiding things and ignite them further. What is the likely reaction if I delete versus if I reply with a short correction, and which choice calms the thread fastest?

Become — change the pattern

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Whenever I delete an objectionable comment, the thread flips into a debate and I spend hours…

I keep getting dragged into comment wars I started by deleting one line

Whenever I delete an objectionable comment, the thread flips into a debate and I spend hours undoing it. What policy and simple response template can I adopt so I stop fueling escalation and still protect the brand?

Next to this one

Other social platform work people do in Instagram.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.