View chargeback history

Pull the chargeback history for Studio Verde for the past 12 months and send the report to Elena in disputes and to me by Tuesday. Include chargeback dates, amounts, reason codes, and the outcome so we can decide whether to challenge any of them.

Before I hand this dispute history to management, make it actionable: surface total disputed amount, win rate, repeat cardholder names, and any pattern of product or service cited so the head of operations can decide which disputes to fight and which to accept.

Three chargebacks from the same cardholder hit one client in two months and accounting wants to know if we should dispute. I don’t know if those were friendly fraud or a real issue with delivery. What checks should I run quickly to decide whether to dispute, and what’s the likely signal thresholds that indicate we should stop fighting and accept liability?

Chargebacks keep spiking every quarter, eating into margins and creating paperwork for support. Where are we most likely losing control: poor proof of delivery, lax refund policy, or inadequate pre-authorization checks? Recommend one systemic habit to change, the first three concrete steps to implement it, and how to measure improvement over the next two quarters.