Reset user password or access

A salesperson locked out at 8:20am — reset Cameron Li's access and password and get him back in by 9:00am. Verify multi-factor is re-enrolled, confirm he can access his open Opportunities and Dashboards, and notify me and his manager, Rachel Stone, when done.

Before I call support for another password reset, make the self-service flow simpler for reps — surface where they commonly fail MFA, show which users get locked out most often, highlight which org policies cause forced resets, and propose small changes so a manager can approve a reduced-lockout configuration.

I sent a password reset for Cameron Li and he says no email was received; he has an external email provider and his manager Rachel is on the line. I don't know whether it's an email bounce, a delivery delay, or a locked account status. What's the most likely reason and the fastest diagnostic steps to get him logged in now?

We average two emergency password resets a week, which interrupts managers and kills morning selling time. I want a habit change that reduces these incidents: what simple policy, training, or automation should I implement so resets drop by half within two months, and who needs to enforce it?