Create and manage payment disputes

Before I respond to a disputed charge from Lumen Health, make the case airtight for the reviewer. Pull the transaction timeline, highlight the signed SOW acceptance, surface any conflicting communications from the customer, and flag the three weakest pieces of evidence we have. Propose two short rebuttal statements that match the dispute reason and one small piece of missing evidence we should try to get quickly.

A customer just opened a dispute for $48,000 on invoice LHM-441 and Priya asked me to respond within three days. I see a signed SOW but I can’t find delivery confirmation and engineering is slow to answer. I’m afraid we’ll lose the dispute and damage revenue recognition. What is the most likely outcome if I submit only the SOW, and what is the best immediate action that improves our odds before the deadline?

Over the past two quarters we’ve been reactive on disputes: missed deadlines, incomplete evidence, and lost cases that then trigger finance headaches. Where are we losing credibility and time in our dispute workflow, and what single repeatable practice should we adopt so we hit deadlines and win more disputes?