Manage connected accounts

Manage connected accounts in Stripe — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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Update the connected account for BrightMarket LLC to add their new bank details and change their…
Update the connected account for BrightMarket LLC to add their new bank details and change their payout schedule to weekly. Verify the account identity documents on file, confirm the new routing and account numbers route to Citizens Bank ending 1190, then notify their developer contact, Leo, and their finance lead, Ana, that payouts will start under the new schedule next Monday.

Improve — make it easier to accept

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Before I change connected account settings, surface the risks for the platform and the merchant.…
Before I change connected account settings, surface the risks for the platform and the merchant. Show whether identity verification is complete, list any outstanding disputes or refunds, show their payout history and the last failed transfer, and flag anything that would make a reviewer hesitate so I can get Leo and Ana quick answers before committing the change.

Decide — diagnose the stuck moment

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BrightMarket submitted new bank details and now their connected account shows an identity…

Their bank change triggered an identity verification hold.

BrightMarket submitted new bank details and now their connected account shows an identity verification hold. I can't tell if it's because of a mismatch in the legal name or because of the new bank's micro-deposit timing. Which is more likely, what specific fields and documents should I check first, and how do I explain to Ana what will happen to their payouts this week?

Become — change the pattern

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We repeatedly onboard merchants whose connected accounts later trigger holds or verification…

We keep onboarding connected accounts that break payouts later.

We repeatedly onboard merchants whose connected accounts later trigger holds or verification issues, costing support hours and lost payouts. Which two habits should I change: one to tighten the pre-onboarding checks the sales engineer must do, and one to make operations triage connected-account flags faster so we avoid payment interruptions?

Next to this one

Other payments work people do in Stripe.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.