Onboard platform sellers

We need to get three marketplace sellers live by next Friday so they can start accepting payments for the weekend pop-up. Send the onboarding packet to Sarah in operations and to Marcus, the lead seller, with clear instructions: complete business profile, upload ID, and connect bank details. Confirm their emails and phone numbers, check the tax form is signed, then activate their seller accounts in that order.

Before I send the onboarding link to Marcus and the other two sellers, make the process as frictionless as possible: put required payout timing and fee summary at the top, make the bank-connection step obvious, surface common hold triggers, and flag anything that will block activation so Marcus can gather documents ahead of time.

I invited Marcus, the lead seller, and he stopped when asked to connect his bank account; he says he’s worried about instant verification failing and losing the pop-up weekend revenue. I don’t know if his bank supports micro-deposits or instant verification, and I can’t see his onboarding screen. What’s the most likely cause, what do I tell Marcus right now, and what exact next action gets him back to completing the link?

Over the last six months we lose about 30% of invited sellers between invitation and completed onboarding, mostly at bank linking and ID upload. This wastes my time chasing documents and delays launches. Which habit should I change in our onboarding to cut drop-off fastest, and what one operational tweak do I implement this week to see measurable improvement?