Manage coupon codes

Create coupon code WELCOME50 to give 50% off the first two invoices for new monthly subscribers, cap redemptions at 500, set expiration for December 31, and add a note for support explaining redemption limits. Verify that coupon usage is tracked per customer and that reporting will show total redemptions by December 31.

Before I publish these coupon codes, make them approval-ready: surface the expected revenue impact, show which customer segments will use them most, flag how the coupon interacts with existing promos and trials, and list any limits or expiry behavior that would make finance hesitate to approve.

Coupon WELCOME50 has exceeded its 500 redemption cap and kept accepting redemptions. I set the cap but redemptions continued. Where do caps commonly fail, which log or team should I check first, and how do I stop further redemptions immediately without affecting customers who already received the coupon?

Over every quarter we end up giving away more discount than planned because coupon caps, expiries or segmenting are misconfigured. Should we centralize coupon creation in finance, enforce a coupon creation template, or add automated alerts when redemptions hit thresholds? Recommend one operational change, how to implement it, and the metric to prove it worked after 90 days.