Report a bug

I need to report a glitch that’s breaking video uploads for my brand account. The draft fails during processing, shows a spinning thumbnail, and returns error 500 after three retries. My account is FloatFoodsOfficial; this first happened today at 11:20 a.m. ET when I tried to post a sponsored recipe. Please file a bug ticket that includes the video file name Float_Recipe_1124.mp4, the device used iPhone 13 Pro on iOS 17.4, the network type Wi‑Fi, and the exact error sequence so the engineering team can reproduce it. Ask for an ETA and a confirmation number and escalate since this blocks a paid campaign landing tomorrow.

Before I submit the bug report to platform support, make it easy for the engineer to reproduce and triage. Surface the failure mode up front, list the exact steps to reproduce starting from Record > Edit > Post, attach the processing logs I captured, call out that the account is business-verified and the video size is 420 MB, flag that it only happens on iPhone 13 Pro on iOS 17.4 and not on Android, and note the campaign deadline and expected impact on the sponsored partner.

I tried to post a sponsored recipe from FloatFoodsOfficial and the upload failed: it spun on the thumbnail then returned error 500. The partner expects the post by tomorrow; I can’t tell if this is my video file, my phone, account settings, or a platform outage. Help diagnose the most likely cause and the next action: should I re-encode the file, try another device, or push an outage escalator to support first?

I keep losing campaigns to last-minute upload or processing failures that only show up on certain devices. Where am I wasting time—encoding, QA on devices, or chasing support—and what single habit should I change so sponsored posts stop missing deadlines? Give a practical routine I can adopt across the team.