Update about/status text

Update the about text on our team account to reflect the new opening hours and delivery promise. Change the About field to read: "Open Mon–Sat 9am–7pm. Local delivery within 48 hours." Confirm the change appears to customers and in our group header before tomorrow’s morning shift.

Before I change the About text on our team account, make it easy to approve: surface the exact wording that fits character limits, show how it will appear to customers on phone and web, and flag any phrasing that could trigger customer questions or compliance checks.

I just edited the About field to add our new delivery promise but a customer reports they still see the old text. I don’t know whether this is a propagation delay, a cache issue on their device, or I edited the wrong account. What’s the most likely reason and the fastest way to verify and fix it?

Each time we launch a promotion our About text is out of date, which confuses customers and wastes messages. Where are we losing credibility and what simple habit or checklist item will ensure About stays current before any campaign goes live?