Configure shipping options

Configure shipping options in WordPress — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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Make shipping actually work for our store. Add standard and express shipping methods for domestic…
Make shipping actually work for our store. Add standard and express shipping methods for domestic US orders, set a flat rate of 5 dollars for standard and 12 dollars for express, enable free shipping for orders over 75 dollars, restrict express to addresses in the continental US only, and verify shipping cost appears on cart and checkout pages before payment.

Improve — make it easier to accept

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Before I hand this to customer support, simplify the shipping options so customers don’t call: show…
Before I hand this to customer support, simplify the shipping options so customers don’t call: show the estimated delivery day for each method, surface the free-shipping threshold on product and cart pages, hide express at checkout for territories we do not serve, and flag any products with incorrect dimensions or virtual products accidentally requiring shipping.

Decide — diagnose the stuck moment

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I set express to continental US only, but orders from Alaska show the express option. Procurement…

Customers in Alaska are seeing express as available.

I set express to continental US only, but orders from Alaska show the express option. Procurement told me we can’t ship express there. I’m not sure which plugin setting or shipping zone is wrong and I don’t want to disable express everywhere. What is the likely misconfiguration and the precise steps to restrict express to contiguous states while keeping standard available for Alaska?

Become — change the pattern

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We keep getting tickets because shipping costs and delivery promises are inconsistent: inconsistent…

We repeatedly get support tickets about wrong shipping costs at checkout.

We keep getting tickets because shipping costs and delivery promises are inconsistent: inconsistent product weight/size data, overlapping shipping zones, and no QA step before a route goes live. What three habits should the team adopt to stop these mistakes and who should be accountable for each habit?

Next to this one

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The rest of the map

Same library, five ways in.