What it pays
Government survey numbers — not estimates, not ads.
In India, Clerical support workers earn about ₹24,252 a month on average — around ₹2.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Sending & sharing4
Balance cash drawers
+Count and verify today's coin and bill totals, reconcile those figures against the transaction tape and the…
Balance cash drawers
+Count and verify today's coin and bill totals, reconcile those figures against the transaction tape and the day sheet, note any overages or shortages with explanations, and file the balanced drawer report before leaving at 5:00 PM.
The tools that do the workInformation Technology Incorporated Premier TellerESCOjob descriptionsO*NET
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Cross-sell bank services
+Listen to Ms. Rivera's needs, confirm her deposit and payment patterns, propose the checking account with…
Cross-sell bank services
+Listen to Ms. Rivera's needs, confirm her deposit and payment patterns, propose the checking account with mobile deposits and a small-business savings option, record her consent and follow up with an appointment for the branch financial advisor next Tuesday.
The tools that do the workMicrosoft DynamicsESCOjob descriptionsO*NET
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Process deposits and withdrawals
+Handle the customer's cash deposit and ATM envelope withdrawal, count and verify funds, post the transactions…
Process deposits and withdrawals
+Handle the customer's cash deposit and ATM envelope withdrawal, count and verify funds, post the transactions to the correct account numbers, initial the deposit slip, and update the branch deposit totals before the noon vault run.
The tools that do the workJack Henry & Associates Vertexjob descriptionsO*NET
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Facilitate financial transactions
+Process the wire and cashier's check requests, confirm identification and funding source, apply the…
Facilitate financial transactions
+Process the wire and cashier's check requests, confirm identification and funding source, apply the appropriate fees, complete the authorization forms, and notify treasury for same-day clearing with the confirmation number to the customer.
The tools that do the workInformation Technology Incorporated Premier Tellerjob descriptionsO*NET
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Move2
Work on client accounts
+Pull up Mrs. Patel's account, verify identity and recent authorizations, post the requested transfers and…
Work on client accounts
+Pull up Mrs. Patel's account, verify identity and recent authorizations, post the requested transfers and address the dormant-account hold, then document the changes and notify her by secure message before close of day.
The tools that do the workJack Henry & Associates VertexESCOO*NET
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Deal with payments
+Accept Mr. Johnson's bill payment, verify the payee details and available balance, process the payment with a…
Deal with payments
+Accept Mr. Johnson's bill payment, verify the payee details and available balance, process the payment with a same-day routing if possible, hand him the receipt, and log the payment in the day ledger.
The tools that do the workInformation Technology Incorporated Premier TellerESCOjob descriptions
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The daily work13
Answer customer inquiries
+Answer the customer's inquiry at the window about their transaction history, explain applicable fees and…
Answer customer inquiries
+Answer the customer's inquiry at the window about their transaction history, explain applicable fees and available account services, and escalate to the branch supervisor if the question involves unexplained holds or potential fraud.
The tools that do the workInformation Technology Incorporated Premier Tellerjob descriptionsO*NET
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Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
+Accept the customer's mortgage or utility payment, verify the account number, confirm due date and amount or…
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
+Accept the customer's mortgage or utility payment, verify the account number, confirm due date and amount or calculate any late fee, apply the payment to the correct loan ledger, and give the payer a dated receipt.
The tools that do the workInformation Technology Incorporated Premier TellerO*NET
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Order a supply of cash to meet daily needs.
+Estimate the branch's cash needs for tomorrow using today's withdrawals, scheduled large transactions, and…
Order a supply of cash to meet daily needs.
+Estimate the branch's cash needs for tomorrow using today's withdrawals, scheduled large transactions, and upcoming payroll pickup, then submit a cash order to vault operations to replenish tills and small-change drawers.
The tools that do the workJack Henry & Associates VertexO*NET
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Perform clerical tasks, such as typing, filing, and microfilm photography.
+Complete the day's clerical duties: type the deposit summaries, file original receipts into the customer…
Perform clerical tasks, such as typing, filing, and microfilm photography.
+Complete the day's clerical duties: type the deposit summaries, file original receipts into the customer archive, and scan the microfilm images for branch retention so records match the daily reconciliation.
The tools that do the workMicrosoft WordHyland Software OnBaseO*NET
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Quote unit exchange rates, following daily international rate sheets or computer displays.
+Quote the customer the current foreign exchange rate for the requested currency using today's published rate…
Quote unit exchange rates, following daily international rate sheets or computer displays.
+Quote the customer the current foreign exchange rate for the requested currency using today's published rate sheet, calculate the converted amount including the bank's spread, and print the customer receipt showing rate, spread, and final total.
The tools that do the workInformation Technology Incorporated Premier TellerO*NET
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Issue checks to bond owners in settlement of transactions.
+Issue cashier checks to settle bond redemption for client Maria Lopez, verify bond serials and account…
Issue checks to bond owners in settlement of transactions.
+Issue cashier checks to settle bond redemption for client Maria Lopez, verify bond serials and account balances, print checks with routing and memo 'Bond Redemption 07/22', obtain branch manager signature before releasing funds today.
The tools that do the workInformation Technology Incorporated Premier TellerO*NET
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Verify account information
+Confirm account identity for customer Javier Torres by checking name, address, date of birth, and the last…
Verify account information
+Confirm account identity for customer Javier Torres by checking name, address, date of birth, and the last four of SSN against the file, update the contact phone and note any discrepancies in the account history before proceeding with the transaction.
The tools that do the workJack Henry & Associates Vertexjob descriptions
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Scan proof and respond to emails
+Scan the signed deposit proof for account 453-889 and attach the image to the customer file, then reply to…
Scan proof and respond to emails
+Scan the signed deposit proof for account 453-889 and attach the image to the customer file, then reply to the email from branch operations confirming receipt and include the scanned attachment and the deposit reference number before noon.
The tools that do the workHyland Software OnBaseMicrosoft Outlookjob descriptions
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Make credit card cash advances
+Process a cash advance on card ending 1123 for customer Kevin Brooks, confirm available credit, record the…
Make credit card cash advances
+Process a cash advance on card ending 1123 for customer Kevin Brooks, confirm available credit, record the advance fee and interest rate on the receipt, obtain signature on the merchant slip, and update the cardholder ledger immediately.
The tools that do the workInformation Technology Incorporated Premier Tellerjob descriptions
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Identify and report suspicious transactions
+Flag and document the $12,000 cash deposit from account 772-301 noting the structuring indicators, complete…
Identify and report suspicious transactions
+Flag and document the $12,000 cash deposit from account 772-301 noting the structuring indicators, complete the suspicious activity report with date, counterpart details, and my observations, then forward it to AML Compliance by close of day and log the submission.
The tools that do the workJack Henry & Associates VertexHyland Software OnBasejob descriptions
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Redeem savings bonds
+Process this customer’s paper and electronic savings bonds for redemption, verify ID and entitlement,…
Redeem savings bonds
+Process this customer’s paper and electronic savings bonds for redemption, verify ID and entitlement, calculate tax withholding and net payout, print the redemption receipt, and hand the cash or deposit slip to Maria Rivera today before close if all signatures and serials match.
The tools that do the workInformation Technology Incorporated Premier Tellerjob descriptions
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Promote the banks products and services
+During my shift, review Jose Alvarez’s account profile, identify three suitable bank products including a…
Promote the banks products and services
+During my shift, review Jose Alvarez’s account profile, identify three suitable bank products including a high-yield savings and an auto-loan offer, prepare personalized brochures and a script, and invite him to a 10-minute meeting at 3:30pm to close any immediate signups.
The tools that do the workMicrosoft OutlookMicrosoft WordESCO
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Manage the use of vaults and safe deposit boxes
+Authorize and log access to safe deposit box A-204 for Robert Chang, confirm his two forms of ID and witness…
Manage the use of vaults and safe deposit boxes
+Authorize and log access to safe deposit box A-204 for Robert Chang, confirm his two forms of ID and witness signature, update the vault ledger with time in and out, and secure the box again before 5pm while recording the transaction for audit.
The tools that do the workJack Henry & Associates VertexESCO
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Says who?
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses