What it pays
Government survey numbers — not estimates, not ads.
Half of all Concierges in the U.S. earn more than $38,950 a year — the middle 80% land between $31,620 and $57,570. About 49,240 people in the U.S. do this work. Figures are for the U.S. occupation group “Concierges”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Service and sales workers earn about ₹15,575 a month on average — around ₹1.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$38,950typical pay / year
49,240people in this work
$57,570+top 10% earn
₹1.9 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Move6
Run errands for guests
+Run errands for the Johnsons today: pick up their dry cleaning from Main Street Cleaners, collect a…
Run errands for guests
+Run errands for the Johnsons today: pick up their dry cleaning from Main Street Cleaners, collect a prescription from Riverside Pharmacy, and return with the receipts to the front desk by 5 PM; confirm any substitutions with Mrs. Johnson by phone before purchase.
The tools that do the workWork schedulingWeb browserjob descriptionsO*NETWikipedia
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Obtain tickets for events
+Secure two balcony seats for Saturday night’s jazz concert for Mr. Alvarez, reserve them under his name with…
Obtain tickets for events
+Secure two balcony seats for Saturday night’s jazz concert for Mr. Alvarez, reserve them under his name with payment on file, email the confirmation to him and place printed tickets at the front desk before his 4 PM arrival on Saturday.
The tools that do the workWeb browserESCOjob descriptionsO*NET
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Arrange transportation and excursions
+Arrange round-trip airport transfers and a half-day whale-watching excursion for the Browns on Thursday:…
Arrange transportation and excursions
+Arrange round-trip airport transfers and a half-day whale-watching excursion for the Browns on Thursday: confirm private car pickup at 8 AM, book the 9 AM tour with lunch included, send the itinerary and total charge to their room before checkout.
The tools that do the workWeb browserMappingESCOjob descriptionsO*NET
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Answer guest inquiries
+Answer the guest at the desk asking about late checkout: check room availability for a 2 PM extension, quote…
Answer guest inquiries
+Answer the guest at the desk asking about late checkout: check room availability for a 2 PM extension, quote the overtime rate, log the request against the reservation, and confirm approval or decline to the guest within ten minutes.
The tools that do the workYardiMicrosoft Outlookjob descriptionsWikipedia
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Order flowers for guests.
+Order a dozen mixed seasonal roses to be delivered to Suite 120 for a 7 PM arrival tonight, charge the room…
Order flowers for guests.
+Order a dozen mixed seasonal roses to be delivered to Suite 120 for a 7 PM arrival tonight, charge the room folio, include a handwritten card reading Happy Anniversary from the team, and confirm delivery with the florist before 6 PM.
The tools that do the workWeb browserjob descriptionsO*NET
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Provide local recommendations
+Provide local recommendations for the Patel family staying three nights: assemble a one-page list with…
Provide local recommendations
+Provide local recommendations for the Patel family staying three nights: assemble a one-page list with morning market, two family-friendly restaurants within ten minutes, an easy coastal walk, and a printable transit map; leave it in their room and email a copy to them now.
The tools that do the workMappingMicrosoft Wordjob descriptionsO*NET
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The daily work16
Arrange special services or requests
+Arrange the VIP rooftop picnic for Mr. Ahmed arriving Thursday at 6pm: confirm dietary restrictions, order…
Arrange special services or requests
+Arrange the VIP rooftop picnic for Mr. Ahmed arriving Thursday at 6pm: confirm dietary restrictions, order sparkling water and two vegetarian platters from the kitchen, reserve a quiet corner, and confirm staff presence by 3pm.
The tools that do the workWeb browserjob descriptionsO*NET
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Perform basic administrative duties
+Prepare the daily concierge log for Friday: record guest arrivals, note three outstanding guest requests,…
Perform basic administrative duties
+Prepare the daily concierge log for Friday: record guest arrivals, note three outstanding guest requests, update the lost-and-found inventory, and draft a one-paragraph shift handover for the evening team.
The tools that do the workMicrosoft Wordjob descriptionsO*NET
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Arrange transportation (car, taxi, rideshare)
+Book a sedan for Ms. Lopez departing Saturday at 10am to the airport: request a child seat, confirm fixed…
Arrange transportation (car, taxi, rideshare)
+Book a sedan for Ms. Lopez departing Saturday at 10am to the airport: request a child seat, confirm fixed fare, text driver details to the guest, and email the invoice copy to finance before departure.
The tools that do the workWeb browserMicrosoft OutlookESCOjob descriptions
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Arrange for interpreters or translators when patrons require such services.
+Arrange an in-person Mandarin interpreter for Mr. Chen's business meeting Tuesday at 9am: confirm…
Arrange for interpreters or translators when patrons require such services.
+Arrange an in-person Mandarin interpreter for Mr. Chen's business meeting Tuesday at 9am: confirm certification, brief them on confidential topics, prepare a glossary of hotel terms, and notify the sales manager.
The tools that do the workWeb browserMicrosoft OutlookO*NET
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Clean and tidy hotel lounge.
+Deep-clean the lounge tonight after midnight: strip and launder cushions, sanitize drink stations, restock…
Clean and tidy hotel lounge.
+Deep-clean the lounge tonight after midnight: strip and launder cushions, sanitize drink stations, restock napkins and condiments, inspect carpets for stains, and sign off the checklist before 2am shift ends.
The tools that do the workWork schedulingO*NET
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Manage mail, luggage, and deliveries
+Process the deliveries from this morning: log three packages to guest accounts, store oversized luggage in…
Manage mail, luggage, and deliveries
+Process the deliveries from this morning: log three packages to guest accounts, store oversized luggage in storage B with tags, photograph fragile items, and notify recipients by SMS with pickup instructions.
The tools that do the workYardiMicrosoft Outlookjob descriptions
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Recommend entertainment highlights
+Give Sarah and Mark a short list of tonight's entertainment highlights tailored to their taste for live music…
Recommend entertainment highlights
+Give Sarah and Mark a short list of tonight's entertainment highlights tailored to their taste for live music and craft cocktails, include start times, cover charges, how to reserve a table, and one quick transport option from the hotel desk.
The tools that do the workWeb browserESCO
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Provide tourism related information
+Prepare a concise sightseeing briefing for Mrs. Alvarez and her teenage son focused on family-friendly…
Provide tourism related information
+Prepare a concise sightseeing briefing for Mrs. Alvarez and her teenage son focused on family-friendly museums and a half-day outdoor activity, include opening hours, ticket prices, advised dress, and the easiest way to get there from the lobby.
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Monitor flight schedules and traffic
+Monitor incoming and departing flight times and local traffic on the morning shift, alert guests with…
Monitor flight schedules and traffic
+Monitor incoming and departing flight times and local traffic on the morning shift, alert guests with confirmed pickups of delays over 15 minutes, reroute drivers and update reservation notes by 08:00.
The tools that do the workWeb browserWork schedulingjob descriptions
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Receive and help guests in multi-tenant buildings
+Meet new residents and scheduled visitors at the lobby, register names and unit numbers, verify ID for…
Receive and help guests in multi-tenant buildings
+Meet new residents and scheduled visitors at the lobby, register names and unit numbers, verify ID for package releases, and escort or call the resident within five minutes if access is required.
The tools that do the workYardiWikipedia
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Oversee the security and order of the building
+Patrol common areas each hour, log any safety or disorder incidents, notify building security and on‑call…
Oversee the security and order of the building
+Patrol common areas each hour, log any safety or disorder incidents, notify building security and on‑call manager immediately for unresolved threats, and schedule maintenance for broken locks or lighting within 24 hours.
The tools that do the workWork schedulingMicrosoft ExcelWikipedia
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Execute justice or enforce rules in historical contexts
+When performing historical interpretation tours, enforce the site's code of conduct, remove disruptive…
Execute justice or enforce rules in historical contexts
+When performing historical interpretation tours, enforce the site's code of conduct, remove disruptive visitors from the reenactment area, file a written incident report at shift end, and brief the curator on any breaches.
The tools that do the workMicrosoft WordWikipedia
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Operate as a porter or gatekeeper in medieval times
+Act as the building gatekeeper during themed medieval events: check tickets and credentials at the entrance,…
Operate as a porter or gatekeeper in medieval times
+Act as the building gatekeeper during themed medieval events: check tickets and credentials at the entrance, direct groups to the correct courtyard, refuse entry to visibly intoxicated or aggressive attendees, and log refusals for the event manager.
The tools that do the workMicrosoft OutlookWikipedia
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Provide information to customers
+Answer guest inquiries at the desk and by phone about local attractions, transit options and dining,…
Provide information to customers
+Answer guest inquiries at the desk and by phone about local attractions, transit options and dining, recommend two tailored options, provide printed directions or ride details, and note any follow‑up requests in the guest profile.
The tools that do the workWeb browserYardiESCO
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Work scheduling
+Update the concierge team work scheduling for the long weekend, swap Anna onto Friday morning, ensure a…
Work scheduling
+Update the concierge team work scheduling for the long weekend, swap Anna onto Friday morning, ensure a supervisor on duty Saturday evening, and distribute the approved rota to all concierges and building management by Wednesday close of business.
The tools that do the workWork schedulingO*NET
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Budgeting
+Compile last quarter's front-desk overtime, amenity purchases, and vendor credits, then reconcile against the…
Budgeting
+Compile last quarter's front-desk overtime, amenity purchases, and vendor credits, then reconcile against the staffing pool and update the budgeting so I can present variances to building management on Friday.
The tools that do the workMicrosoft ExcelO*NET
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Says who?
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Same family of work — each with its own tasks and prompts.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses