What it pays
Government survey numbers — not estimates, not ads.
Half of all First-Line Supervisors of Personal Service Workers in the U.S. earn more than $48,590 a year — the middle 80% land between $34,010 and $75,330. About 114,110 people in the U.S. do this work. Figures are for the U.S. occupation group “First-Line Supervisors of Personal Service Workers”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Service and sales workers earn about ₹15,575 a month on average — around ₹1.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$48,590typical pay / year
114,110people in this work
$75,330+top 10% earn
₹1.9 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Get approval2
Resolve customer or client complaints
+Call Mrs. Romero within the hour about her housekeeping complaint, apologise, explain corrective steps we…
Resolve customer or client complaints
+Call Mrs. Romero within the hour about her housekeeping complaint, apologise, explain corrective steps we took, offer a complimentary room refresh or voucher, log the complaint in the service report, and follow up tomorrow to ensure satisfaction.
The tools that do the workWork schedulingMicrosoft Wordjob descriptionsO*NET
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Implement company policies and procedures
+Roll out the revised housekeeping policies and step-by-step procedures to the night and day teams, attach the…
Implement company policies and procedures
+Roll out the revised housekeeping policies and step-by-step procedures to the night and day teams, attach the updated procedure manual, set a two-week compliance deadline, and confirm each supervisor has read and acknowledged it.
The tools that do the workMicrosoft WordMicrosoft Outlookjob descriptionsO*NET
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Learning1
Evaluate workers' skills and recommend training
+Assess skill gaps across the housekeeping floor, score each attendant on cleaning, customer service, and time…
Evaluate workers' skills and recommend training
+Assess skill gaps across the housekeeping floor, score each attendant on cleaning, customer service, and time management, then compile a recommended training plan with names and three priority courses for the next quarter.
The tools that do the workMicrosoft ExcelMicrosoft Wordjob descriptionsO*NET
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Protecting1
Ensure compliance with safety and health regulations
+Inspect current cleaning practices against the latest health code checklist, log every noncompliant item with…
Ensure compliance with safety and health regulations
+Inspect current cleaning practices against the latest health code checklist, log every noncompliant item with photos, assign corrective actions to the responsible team members, and schedule a follow-up audit in ten days.
The tools that do the workWork schedulingWeb browserjob descriptionsO*NET
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Coordinate1
Supervise and coordinate activities of personal service workers
+Coordinate today's room turnovers and common-area deep cleans, assign tasks to specific attendants and…
Supervise and coordinate activities of personal service workers
+Coordinate today's room turnovers and common-area deep cleans, assign tasks to specific attendants and floaters by zone, monitor progress through the shift, and reallocate staff if guest requests spike at midday.
The tools that do the workWork schedulingTimekeepingjob descriptionsO*NET
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The daily work16
Process payments
+Reconcile last week's cleaning invoices, match each one to the purchase order and timecard, record approved…
Process payments
+Reconcile last week's cleaning invoices, match each one to the purchase order and timecard, record approved totals on the payments sheet, then schedule bank transfers for suppliers due Friday and notify the finance lead and suppliers if anything is missing.
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Provide customer follow-up services
+Call or email the three guests who reported issues in Room 412 and Room 207, confirm resolution details, log…
Provide customer follow-up services
+Call or email the three guests who reported issues in Room 412 and Room 207, confirm resolution details, log their feedback and any refunds or credits on the guest follow-up tracker, and send a summary to guest services by end of day tomorrow.
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Review completed contracts
+Review the four completed cleaning contracts from last month: verify signed dates and scope against the…
Review completed contracts
+Review the four completed cleaning contracts from last month: verify signed dates and scope against the service checklist, record any deviations on the contract review log, and flag contracts needing manager signature before archiving.
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Meet with managers or other supervisors to stay informed of changes affecting operations.
+Join the weekly operations meeting with the front‑desk manager and maintenance supervisor this Thursday at…
Meet with managers or other supervisors to stay informed of changes affecting operations.
+Join the weekly operations meeting with the front‑desk manager and maintenance supervisor this Thursday at 10am, bring last week’s incident log and staffing changes, note anything that affects cleaning workflows, and circulate a one‑page summary to managers after the meeting.
The tools that do the workMicrosoft OutlookO*NET
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Arrange worker breaks to ensure services are adequately staffed throughout each shift.
+Create a break roster for tomorrow’s morning and evening shifts that staggers ten‑minute breaks so floors,…
Arrange worker breaks to ensure services are adequately staffed throughout each shift.
+Create a break roster for tomorrow’s morning and evening shifts that staggers ten‑minute breaks so floors, rooms, and linens remain covered, then post the roster in the staff room and send the PDF to the team by 6pm.
The tools that do the workWork schedulingO*NET
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Recruit and hire staff members.
+Post the two open housekeeper positions on the hospitality job board, screen applicants for three months’…
Recruit and hire staff members.
+Post the two open housekeeper positions on the hospitality job board, screen applicants for three months’ experience and reliable references, schedule interviews next Wednesday, and prepare the offer letter template for successful candidates.
The tools that do the workWeb browserMicrosoft WordO*NET
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Participate in continuing education to stay abreast of industry trends and developments.
+Sign up for the regional housekeeping webinar on infection control, add the session to my calendar for next…
Participate in continuing education to stay abreast of industry trends and developments.
+Sign up for the regional housekeeping webinar on infection control, add the session to my calendar for next Tuesday, download the attendee materials, and summarise three practices we can test in the next staff training.
The tools that do the workWeb browserO*NET
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Requisition necessary supplies, equipment, or services.
+Submit a purchase request for 40 microfiber cloths, two floor polishers, and a service quote for monthly…
Requisition necessary supplies, equipment, or services.
+Submit a purchase request for 40 microfiber cloths, two floor polishers, and a service quote for monthly laundry pickup, attach last month’s usage report, and ask procurement to approve by Friday so stock arrives before the weekend.
The tools that do the workInventory managementO*NET
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Direct marketing, advertising, or other customer recruitment efforts.
+Draft a one‑page flyer offering a weekday discount for recurring room cleans, target corporate clients and…
Direct marketing, advertising, or other customer recruitment efforts.
+Draft a one‑page flyer offering a weekday discount for recurring room cleans, target corporate clients and Airbnb hosts, save the flyer as a PDF, and email it with a short pitch to last month’s 50 leads by Monday.
The tools that do the workMicrosoft WordMicrosoft OutlookO*NET
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Assign tasks to personal service workers
+Assign this week’s rooms and duties to Maria, Jamal and Priya so each has a balanced workload, note who…
Assign tasks to personal service workers
+Assign this week’s rooms and duties to Maria, Jamal and Priya so each has a balanced workload, note who covers the VIP suite on Friday, and send the final schedule to front desk by 10 AM tomorrow after checking staff availability.
The tools that do the workWork schedulingjob descriptions
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Rent out equipment
+Rent the spare floor scrubber to Events on Saturday and Sunday, record the rental on the equipment log,…
Rent out equipment
+Rent the spare floor scrubber to Events on Saturday and Sunday, record the rental on the equipment log, confirm pickup and a signed agreement with Events by Friday noon, and charge their event account before release.
The tools that do the workInventory managementTimekeepingESCO
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Determine specific periods of usage
+Block the steam cleaner for the conference room on Tuesday from 7–10 AM and for the ballroom on Wednesday…
Determine specific periods of usage
+Block the steam cleaner for the conference room on Tuesday from 7–10 AM and for the ballroom on Wednesday from 6–9 PM, update the equipment calendar so there are no conflicts, and notify housekeeping leads of the reserved slots.
The tools that do the workWork schedulingESCO
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Document payments
+Enter yesterday’s cash and card receipts into the payment ledger, attach the matching deposit slip and room…
Document payments
+Enter yesterday’s cash and card receipts into the payment ledger, attach the matching deposit slip and room numbers, flag any discrepancies for review, and save the reconciled file in the finance folder by end of day.
The tools that do the workMicrosoft ExcelESCO
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Document insurances
+Create a record for each vendor insurance certificate received this month, note policy numbers, expiry dates…
Document insurances
+Create a record for each vendor insurance certificate received this month, note policy numbers, expiry dates and coverage limits, scan and file the certificates under Vendor Insurance and alert me 30 days before any expiry.
The tools that do the workMicrosoft WordWeb browserESCO
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Have computer literacy
+Update my workstation training log with completed courses, list proficiencies with housekeeping software and…
Have computer literacy
+Update my workstation training log with completed courses, list proficiencies with housekeeping software and payment systems, attach certificates, and schedule a one-hour refresher on the inventory system next Tuesday at 2 PM.
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Work scheduling
+Publish the housekeeping supervisors' work scheduling for the hotel wings A and B for next fortnight, assign…
Work scheduling
+Publish the housekeeping supervisors' work scheduling for the hotel wings A and B for next fortnight, assign deep‑clean on Wednesday, ensure evening lead coverage on weekends, and circulate the rota to housekeepers and operations by Monday 9am.
The tools that do the workWork schedulingO*NET
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Says who?
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The logs, files & records this job keeps
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Same family of work — each with its own tasks and prompts.
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses