Employee Assistance Program Counselor

Employee Assistance Program Counselor completes the precise tasks listed here and this page contains 19 real tasks for learning. The entries reveal when standard approaches work and when to adapt. Each one shows where we found it, and comes with an AI prompt you can copy and use straight away.

19evidenced tasks
19ready prompts
9tools of the trade
21-1011.00O*NET-SOC code
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What it pays

Government survey numbers — not estimates, not ads.

In India, Professionals earn about ₹38,298 a month on average — around ₹4.6 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
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The work, task by task

These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.

Care4

Advise clients on coping strategies

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Give Priya in HR and Marcus, the finance director, a one-page coping plan template after today’s intake that…
Give Priya in HR and Marcus, the finance director, a one-page coping plan template after today’s intake that lists three short breathing exercises, two grounding techniques, and clear next steps with emergency contacts—confirm client consent first.
The tools that do the workAthena Software Penelope Case ManagementESCOjob descriptionsO*NET

Monitor their progress

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Review Noah’s file, summarise his attendance, mood ratings and completed assignments from the past six weeks,…
Review Noah’s file, summarise his attendance, mood ratings and completed assignments from the past six weeks, flag missed check-ins and recommend three measurable goals for the next month, then message Noah to confirm his next appointment.
The tools that do the workCadence Solutions extendedReachESCOjob descriptionsO*NET

Perform crisis interventions

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Call the on-call manager and activate the crisis safety plan for Elena, document the risk assessment,…
Call the on-call manager and activate the crisis safety plan for Elena, document the risk assessment, immediate interventions used, who was notified, and schedule a same-day follow-up session with her supervisor for risk review.
The tools that do the workACMS Casewatch MilleniumESCOO*NET

Conduct group therapy

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Draft the group session plan for Friday with goals, a 60-minute agenda, three experiential exercises,…
Draft the group session plan for Friday with goals, a 60-minute agenda, three experiential exercises, attendance limits, and safety rules; circulate to HR wellness and the six enrolled employees and collect pre-session consent forms.
The tools that do the workAnasazi Software Assessment and Treatment PlanESCOjob descriptions
Move1

Coordinate with psychiatrists for medication-assisted treatment

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Email Dr. Reyes and include a brief clinical summary, current medications, the patient’s consent to share,…
Email Dr. Reyes and include a brief clinical summary, current medications, the patient’s consent to share, and proposed timing for medication-assisted treatment review, then request confirmation of the first joint case conference next week.
The tools that do the workAllscripts Canopyjob descriptionsO*NET
Learning1

Participate in continuing education and training

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Register for the trauma-informed care workshop on Tuesday, add it to my professional development log with…
Register for the trauma-informed care workshop on Tuesday, add it to my professional development log with learning objectives, upload the certificate after completion, and notify my supervisor that this counts toward yearly training requirements.
The tools that do the workMicrosoft Wordjob descriptionsO*NET
The daily work13

Express ideas effectively to clients

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Write a clear, compassionate one-page summary of the client's concerns, strengths, and agreed next steps for…
Write a clear, compassionate one-page summary of the client's concerns, strengths, and agreed next steps for the March 22 intake, using plain language they can share with their manager and keep a personal copy — highlight any safety needs and referrals.
The tools that do the workMicrosoft Wordjob descriptions

Advocate for them

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Draft a short advocacy letter the client can send to HR and their supervisor outlining the workplace…
Draft a short advocacy letter the client can send to HR and their supervisor outlining the workplace accommodations requested, the impact on job performance, and the counselor-recommended adjustments with a suggested two-week review date.
The tools that do the workMicrosoft WordESCO

Assess clients' substance use history and mental health

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Assess Maria Gomez’s substance use and mental health history in her intake note, document timeline of use,…
Assess Maria Gomez’s substance use and mental health history in her intake note, document timeline of use, screening scores, risk factors, and recent stressors, flag immediate safety concerns, and recommend next-step interventions before the end of my shift today.
The tools that do the workAllscripts Canopyjob descriptionsO*NET

Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information.

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Complete and finalize the progress note for Jacob Lee: list services provided this week, update his history…
Complete and finalize the progress note for Jacob Lee: list services provided this week, update his history and current functioning, record objective progress toward goals, attach signed consent forms, and submit the report to occupational HR by Friday COB.
The tools that do the workAthena Software Penelope Case ManagementO*NET

Modify treatment plans to comply with changes in client status.

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Revise Priya Shah’s treatment plan to reflect her new reduced work hours and increased anxiety: lower…
Revise Priya Shah’s treatment plan to reflect her new reduced work hours and increased anxiety: lower short-term goals, add weekly telehealth check-ins, update safety plan, notify her supervisor and schedule a review in two weeks.
The tools that do the workAnasazi Software Assessment and Treatment PlanO*NET

Instruct others in program methods, procedures, or functions.

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Draft a short training brief for the team on our motivational interviewing approach, include three case…
Draft a short training brief for the team on our motivational interviewing approach, include three case examples, common pitfalls, and suggested scripts, then circulate it to staff and attach to the program procedures folder before Wednesday.
The tools that do the workMicrosoft WordO*NET

Participate in case conferences or staff meetings.

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Prepare an agenda and case summary packet for Tuesday’s multidisciplinary case conference: include two…
Prepare an agenda and case summary packet for Tuesday’s multidisciplinary case conference: include two high-risk cases, recent assessments, custody or workplace implications, recommended actions, and requested decisions from HR and occupational medicine.
The tools that do the workMicrosoft OfficeMicrosoft OutlookO*NET

Train or supervise student interns or new staff members.

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Create a supervision plan and orientation checklist for new intern Sam Patel: list required readings, shadow…
Create a supervision plan and orientation checklist for new intern Sam Patel: list required readings, shadow sessions, documentation standards, mandatory trainings, and schedule first three supervision meetings; send to Sam and clinical supervisor today.
The tools that do the workACMS Casewatch MilleniumO*NET

Develop, implement, or evaluate public education, prevention, or health promotion programs, working in collaboration with organizations, institutions, or communities.

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Design and launch a six-week workplace mental health promotion program for the manufacturing floor with HR,…
Design and launch a six-week workplace mental health promotion program for the manufacturing floor with HR, the safety officer, and the union rep, include objectives, three slide workshops, a one-page leader brief, and metrics to report at the monthly safety meeting starting July.
The tools that do the workMicrosoft PowerPointMicrosoft WordO*NET

Develop individualized treatment plans

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Create an individualized treatment plan for Javier Morales addressing workplace stress and sleep disruption,…
Create an individualized treatment plan for Javier Morales addressing workplace stress and sleep disruption, list goals, measurable steps, two brief interventions, referral to EAP peer support, and review date six weeks from first session.
The tools that do the workAnasazi Software Assessment and Treatment Planjob descriptions

Conduct intake assessments

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Complete an intake assessment for Priya Singh after her referral for anxiety at work: record presenting…
Complete an intake assessment for Priya Singh after her referral for anxiety at work: record presenting problem, safety screen, current supports, employment impact, consent to share, immediate needs, and suggested next steps within this session.
The tools that do the workAthena Software Penelope Case Managementjob descriptions

Maintain confidentiality and adhere to ethical standards

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Update Miguel Rivera’s file to reflect the confidentiality discussion, document limits to confidentiality,…
Update Miguel Rivera’s file to reflect the confidentiality discussion, document limits to confidentiality, consent choices, data access list, and confirm ethical standards followed, then save the record and flag for supervisor review.
The tools that do the workACMS Casewatch Milleniumjob descriptions

Use motivational interviewing techniques

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Run a 20-minute motivational interviewing session plan for Carla Reyes focused on reducing alcohol use at…
Run a 20-minute motivational interviewing session plan for Carla Reyes focused on reducing alcohol use at lunch: list opening empathy statements, two reflective questions, rolling with resistance responses, and a concise change plan to agree before session end.
The tools that do the workMicrosoft Wordjob descriptions

Says who?

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The logs, files & records this job keeps

Shared with other careers — the same record means something different in each.

Related careers

Same family of work — each with its own tasks and prompts.

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