What it pays
Government survey numbers — not estimates, not ads.
Half of all General and Operations Managers in the U.S. earn more than $105,770 a year — the middle 80% land between $50,090 and $253,390. About 3.5 million people in the U.S. do this work. Figures are for the U.S. occupation group “General and Operations Managers”. (U.S. Bureau of Labor Statistics survey, published 2025.) In India, Managers earn about ₹50,473 a month on average — around ₹6.1 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
$105,770typical pay / year
3.5 millionpeople in this work
$253,390+top 10% earn
₹6.1 lakha year in India (family avg)
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Coordinate3
Develop operational policies and procedures
+Draft clear store operational policies and step-by-step procedures covering opening, closing, emergency…
Develop operational policies and procedures
+Draft clear store operational policies and step-by-step procedures covering opening, closing, emergency evacuation, loss-prevention checks, and cash handling, then circulate the draft to operations, loss-prevention, and legal for feedback by Friday noon.
The tools that do the workAtlassian Confluencejob descriptionsO*NETWikipedia
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Direct daily activities of departments
+Set the daily departmental activity plan showing staffing, section priorities, floor walks, stock…
Direct daily activities of departments
+Set the daily departmental activity plan showing staffing, section priorities, floor walks, stock replenishment windows, and first-and-last-hour customer service tasks, then send the schedule to department leads and the store manager before the morning briefing.
The tools that do the workAtlassian JIRAjob descriptionsO*NET
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Supervise subordinate officers and personnel
+Hold a weekly supervision review: list each subordinate officer, their current duties, outstanding issues,…
Supervise subordinate officers and personnel
+Hold a weekly supervision review: list each subordinate officer, their current duties, outstanding issues, training needs and two-week goals, then update their personnel notes and send individual action items to them and HR.
The tools that do the workAtlassian ConfluenceAtlassian JIRAESCOWikipedia
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Analysing1
Evaluate operational performance
+Run a performance evaluation for store operations: compare daily sales, shrinkage, footfall and task…
Evaluate operational performance
+Run a performance evaluation for store operations: compare daily sales, shrinkage, footfall and task completion against targets for the last quarter, highlight two operational gaps and three proposed fixes, then share the report with the regional operations manager.
The tools that do the workGoogle Analyticsjob descriptionsWikipedia
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Protecting1
Manage compliance with regulations
+Review all store procedures against current safety, fire and local trading regulations, mark non-compliant…
Manage compliance with regulations
+Review all store procedures against current safety, fire and local trading regulations, mark non-compliant items, produce a compliance action plan with deadlines and assign owners, then send the plan to legal and the area manager.
The tools that do the workAtlassian Confluencejob descriptionsWikipedia
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Care1
Supervise staff recruitment and training
+Prepare the recruitment and training schedule for the next quarter listing open roles, required competencies,…
Supervise staff recruitment and training
+Prepare the recruitment and training schedule for the next quarter listing open roles, required competencies, interview panels, induction content and on-floor shadow shifts, then forward it to HR and store trainers with start dates.
The tools that do the workAtlassian JIRAjob descriptionsO*NET
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The daily work22
Analyze financial and performance data
+Analyze last quarter's sales, transaction counts, and labour hours across the nine metropolitan stores,…
Analyze financial and performance data
+Analyze last quarter's sales, transaction counts, and labour hours across the nine metropolitan stores, identify two underperforming locations with root causes and cost drivers, and produce a one-page briefing with recommended corrective actions for Monday's operations meeting.
The tools that do the workGoogle Analyticsjob descriptionsO*NET
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Manage budgets and forecasts
+Update the current fiscal year's store budget with actuals through June, reforecast sales and payroll by…
Manage budgets and forecasts
+Update the current fiscal year's store budget with actuals through June, reforecast sales and payroll by region, highlight any 3% variances over plan, and send the updated forecast and a short variance summary to finance and the regional managers by Wednesday.
The tools that do the workApache Hadoopjob descriptionsO*NET
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Manage resource planning and procurement
+Review open purchase requests for fixture and racking orders, prioritise items by delivery lead time and…
Manage resource planning and procurement
+Review open purchase requests for fixture and racking orders, prioritise items by delivery lead time and criticality, confirm approved PO quantities with procurement, and prepare a two-week procurement action list for the supply chain lead.
The tools that do the workAutodesk AutoCADjob descriptionsWikipedia
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Communicate with stakeholders
+Prepare a concise stakeholder update summarising the new planogram pilot, its expected customer impact,…
Communicate with stakeholders
+Prepare a concise stakeholder update summarising the new planogram pilot, its expected customer impact, current budget implications, and a clear ask for marketing, operations, and procurement ahead of Friday's stakeholder call.
The tools that do the workAtlassian Confluencejob descriptionsWikipedia
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Lead cross-departmental teams
+Set the agenda and assign prework for the cross-department team running the store refresh: objectives,…
Lead cross-departmental teams
+Set the agenda and assign prework for the cross-department team running the store refresh: objectives, timeline, critical dependencies with facilities and IT, and required decisions; circulate this and request availability for twice-weekly checkpoints starting next Tuesday.
The tools that do the workAtlassian JIRAjob descriptionsWikipedia
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Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
+Audit supplier performance for the past six months against on-time delivery, defect rates and cost, flag any…
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
+Audit supplier performance for the past six months against on-time delivery, defect rates and cost, flag any vendors exceeding agreed thresholds, and deliver a remediation recommendation and negotiation plan to the procurement manager by Friday.
The tools that do the workAmazon Web Services AWSO*NET
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Plan organizational operations
+Update the store operations handbook to reflect new opening-hour security checks, assign responsibility for…
Plan organizational operations
+Update the store operations handbook to reflect new opening-hour security checks, assign responsibility for daily administrative logs to Jasmine and Luis, and circulate the revised handbook to store managers by Thursday for acknowledgement.
The tools that do the workAtlassian Confluencejob descriptions
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Oversee process optimization
+Map the current service flow on the sales floor, identify three bottlenecks that delay customer throughput,…
Oversee process optimization
+Map the current service flow on the sales floor, identify three bottlenecks that delay customer throughput, propose staffing or layout changes to cut those delays by 20 percent, and share the recommendations with the regional operations lead by Tuesday.
The tools that do the workAutodesk AutoCADjob descriptions
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Formulate strategic and operational goals
+Draft the next quarter's strategic objectives tying loss-prevention, staff training, and inventory turnover…
Formulate strategic and operational goals
+Draft the next quarter's strategic objectives tying loss-prevention, staff training, and inventory turnover to measurable KPIs, set target owners for each objective, and present the plan to the director of operations next Monday.
The tools that do the workAtlassian JIRAjob descriptions
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Implement data-driven decision making
+Pull last six months' footfall and sales patterns, correlate peak-risk times with staffing levels, recommend…
Implement data-driven decision making
+Pull last six months' footfall and sales patterns, correlate peak-risk times with staffing levels, recommend three data-driven schedule adjustments to improve coverage without increasing hours, and send the proposal to HR and the store managers on Friday.
The tools that do the workGoogle Analyticsjob descriptions
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Evaluate the effectiveness of ongoing operations
+Run a monthly operational review comparing actual loss, customer complaints, and on-time deliveries against…
Evaluate the effectiveness of ongoing operations
+Run a monthly operational review comparing actual loss, customer complaints, and on-time deliveries against targets, highlight any deviations over the last 30 days, and email a one-page summary with corrective actions to the regional manager by Wednesday.
The tools that do the workApache HadoopWikipedia
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Implement directives from higher command levels
+Take the corporate directive on updated emergency procedures, adapt it to our store footprint and staff skill…
Implement directives from higher command levels
+Take the corporate directive on updated emergency procedures, adapt it to our store footprint and staff skill levels, produce a staff-facing one-page action sheet, and distribute it in hard copy at next week's briefing with a signed receipt.
The tools that do the workAdobe AcrobatWikipedia
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Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
+Move the incoming seasonal palletised stock from Dock 3 into Production Bay B, pull the slow-moving SKUs out…
Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
+Move the incoming seasonal palletised stock from Dock 3 into Production Bay B, pull the slow-moving SKUs out to quarantine rack Q1, update the master flow sheet, and confirm forklift crew and safety officer have signed the transfer by 5pm today.
The tools that do the workAutodesk AutoCADO*NET
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Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
+Cover the 10am front-floor shift: greet customers, restock the bestsellers section A, perform a quick bin…
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
+Cover the 10am front-floor shift: greet customers, restock the bestsellers section A, perform a quick bin inventory of SKU 1023 and 1107, note any damages, and flag low-sell items for markdown before the afternoon replenishment run.
The tools that do the workApple macOSO*NET
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Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
+Start the store recycling pilot: audit current waste streams this week, assign staff recycling leads, place…
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
+Start the store recycling pilot: audit current waste streams this week, assign staff recycling leads, place labelled recycling stations in back-of-house and sales floor, and produce a weekly diversion report for the operations director.
The tools that do the workGoogle AnalyticsO*NET
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Plan store layouts or design displays.
+Draft the new layout proposal for the Westlake remodel: map footfall patterns, propose three candidate…
Plan store layouts or design displays.
+Draft the new layout proposal for the Westlake remodel: map footfall patterns, propose three candidate locations for the new entrance, cost the fixture moves, and set a stakeholder review for Friday with the landlord and store manager.
The tools that do the workAutodesk AutoCADO*NET
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Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
+Assess five candidate sites for a compact urban store: run drive-time and demographics, score each on safety…
Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
+Assess five candidate sites for a compact urban store: run drive-time and demographics, score each on safety and staff access, estimate fit-out costs, and recommend the top two to property and the regional director by Wednesday.
The tools that do the workGoogle AnalyticsO*NET
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Maintain discipline and morale within units
+Hold a 30-minute floor briefing with all unit leads on Tuesday to review conduct standards, record two…
Maintain discipline and morale within units
+Hold a 30-minute floor briefing with all unit leads on Tuesday to review conduct standards, record two specific corrective actions for each underperforming team, schedule follow-up coaching sessions within seven days, and report morale trends to operations by Friday.
The tools that do the workAtlassian JIRAAtlassian ConfluenceWikipedia
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Command large divisions of the army
+Prepare an operational order for division commanders by Wednesday outlining command intent, rules of…
Command large divisions of the army
+Prepare an operational order for division commanders by Wednesday outlining command intent, rules of engagement for support tasks, chain-of-command adjustments, and logistics priorities, then circulate to generals for signoff and schedule a readiness briefing Friday morning.
The tools that do the workAtlassian ConfluenceAtlassian JIRAESCO
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Perform management duties
+Compile a weekly management roundup by Thursday that summarises staffing changes, budget variances, open HR…
Perform management duties
+Compile a weekly management roundup by Thursday that summarises staffing changes, budget variances, open HR cases, and three proposed operational improvements, assign owners and deadlines, and send to the regional manager for decisions.
The tools that do the workAtlassian ConfluenceAtlassian JIRAESCO
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Develop policies for general defence
+Draft a policy brief by Friday proposing updated defence posture measures for retail loss prevention, include…
Develop policies for general defence
+Draft a policy brief by Friday proposing updated defence posture measures for retail loss prevention, include threat assessment, resource implications, and escalation protocols, then circulate to security leadership for review and approval.
The tools that do the workAtlassian ConfluenceAtlassian JIRAESCO
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Ensure the nation's safety
+Assemble a national safety status report by Monday consolidating incident trends, critical infrastructure…
Ensure the nation's safety
+Assemble a national safety status report by Monday consolidating incident trends, critical infrastructure vulnerabilities, staff training gaps, and urgent mitigation steps, then brief the executive safety board with recommended priorities.
The tools that do the workAtlassian ConfluenceGoogle AnalyticsESCO
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses