What it pays
Government survey numbers — not estimates, not ads.
In India, Service and sales workers earn about ₹15,575 a month on average — around ₹1.9 lakh a year (government PLFS survey via ILOSTAT, occupation-family figure).
Think you get this job?Six quick questions on how it really works — with a hint and the reason behind every answer.
Test yourself →The work, task by task
These are the real jobs-to-be-done, not a wish list. Each task shows where we found it, and the prompt underneath is written for that exact task.
Coordinate1
Recommend activities and itineraries
+Recommend three full-day itineraries and five à la carte activities for a family group arriving in Lisbon…
Recommend activities and itineraries
+Recommend three full-day itineraries and five à la carte activities for a family group arriving in Lisbon next Tuesday, include age-appropriate pacing, transport times, estimated costs per person, and one contingency for rain.
The tools that do the workCustomer information databasesMicrosoft Exceljob descriptionsO*NETWikipedia
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Move1
Organize and lead sightseeing tours
+Run a two-hour walking tour of central Florence tomorrow at 10:00 for twelve guests, set the route, notes for…
Organize and lead sightseeing tours
+Run a two-hour walking tour of central Florence tomorrow at 10:00 for twelve guests, set the route, notes for three storytelling stops, timing to meet cafe breaks, and hand the guide a printed guest list with medical alerts.
The tools that do the workMicrosoft WordCustomer information databasesjob descriptionsWikipedia
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Get approval2
Attend to special needs of tour participants.
+Support a guest with reduced mobility arriving in Barcelona on Friday: book wheelchair-accessible transfers,…
Attend to special needs of tour participants.
+Support a guest with reduced mobility arriving in Barcelona on Friday: book wheelchair-accessible transfers, reserve a ground-floor room with roll-in shower, arrange a mobility scooter hire and send the accessibility plan to the lead guide.
The tools that do the workCustomer information databasesMicrosoft Outlookjob descriptionsO*NET
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Answer questions from tourists
+Answer incoming questions from a couple about Rome: confirm dress codes for the Vatican tour, advise on…
Answer questions from tourists
+Answer incoming questions from a couple about Rome: confirm dress codes for the Vatican tour, advise on tipping, offer three nearby dinner options for tonight with price ranges, and reply within one hour.
The tools that do the workMicrosoft Outlookjob descriptionsWikipedia
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Sending & sharing1
Arrange services or reservations for clients
+Arrange dinner reservations and a private guide for six guests in Kyoto on Thursday: book the restaurant for…
Arrange services or reservations for clients
+Arrange dinner reservations and a private guide for six guests in Kyoto on Thursday: book the restaurant for 19:00 with dietary notes, confirm the guide with English language skills, and send all confirmations to the lead guest.
The tools that do the workCustomer information databasesMicrosoft Outlookjob descriptionsWikipedia
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Fixing1
Resolve issues with itineraries, service, or accommodations
+Resolve a double-booked hotel room in Salzburg for a family arriving tonight: secure an equivalent upgrade…
Resolve issues with itineraries, service, or accommodations
+Resolve a double-booked hotel room in Salzburg for a family arriving tonight: secure an equivalent upgrade nearby, arrange complimentary transfer, update the booking records and notify the family with apology and options.
The tools that do the workCustomer information databasesMicrosoft Outlookjob descriptionsO*NET
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The daily work21
Sell travel packages.
+Email the new fall small-group walking and river packages with prices, three optional add-ons, and shortening…
Sell travel packages.
+Email the new fall small-group walking and river packages with prices, three optional add-ons, and shortening clauses to Priya in procurement and Marco the finance director for approval by Friday so we can publish the booking page on Monday.
The tools that do the workCustomer information databasesMicrosoft OutlookO*NETWikipedia
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Lead tours on city, waterways, or industrial sites
+Lead the 10:00 Saturday city heritage walk for the Riverside group, start at Market Square, cover the…
Lead tours on city, waterways, or industrial sites
+Lead the 10:00 Saturday city heritage walk for the Riverside group, start at Market Square, cover the industrial docks route, highlight three safety points and two storytelling stops, and report any incidents to operations by 14:00.
The tools that do the workMicrosoft Outlookjob descriptionsO*NET
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Manage travel documentation and visas
+Assemble and check each traveller’s passport scan, visa pages, and health declarations for the September 12…
Manage travel documentation and visas
+Assemble and check each traveller’s passport scan, visa pages, and health declarations for the September 12 departure, fix any missing documents, and send a final cleared list to the airline and border agent by Wednesday noon.
The tools that do the workCustomer information databasesMicrosoft OutlookO*NETWikipedia
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Plan tour itineraries, applying knowledge of travel routes and destination sites.
+Draft a day-by-day 10‑day itinerary for the industrial heritage and waterways route, include transit times,…
Plan tour itineraries, applying knowledge of travel routes and destination sites.
+Draft a day-by-day 10‑day itinerary for the industrial heritage and waterways route, include transit times, alternate routes for floods, three timed visitor stops, and estimated group costs so sales can price it this week.
The tools that do the workMicrosoft ExcelCustomer information databasesO*NET
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Administer first aid to injured group participants.
+Stabilise the participant with a suspected fracture, apply a splint, control bleeding, log the first aid…
Administer first aid to injured group participants.
+Stabilise the participant with a suspected fracture, apply a splint, control bleeding, log the first aid given and contact emergency services and the group’s emergency contact immediately, then file the incident report by end of day.
The tools that do the workMicrosoft OfficeO*NET
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Explain hunting and fishing laws to groups to ensure compliance.
+Brief the fishing party before launch on the state hunting and fishing regulations, show the license zones,…
Explain hunting and fishing laws to groups to ensure compliance.
+Brief the fishing party before launch on the state hunting and fishing regulations, show the license zones, legal bag and size limits, explain penalties for noncompliance, and collect signatures from all participants.
The tools that do the workMicrosoft PowerPointCustomer information databasesO*NET
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Pay bills and record checks issued.
+Record today’s vendor invoices and issue checks for the lodge fuel, campsite fees, and guide per diems, post…
Pay bills and record checks issued.
+Record today’s vendor invoices and issue checks for the lodge fuel, campsite fees, and guide per diems, post each payment to the tour ledger, and file scanned check images with the March bank reconciliation by Friday.
The tools that do the workFinancial accountingO*NET
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Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
+Run a half-day field session for two trainee guides at Mount Ridge: teach basic rope knots, belaying, desert…
Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
+Run a half-day field session for two trainee guides at Mount Ridge: teach basic rope knots, belaying, desert navigation, hypothermia prevention, then demonstrate safe use of harnesses, ice axe, and fishing kit and sign their competency forms.
The tools that do the workCustomer information databasesO*NET
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Research topics related to their tour
+Compile background materials for the Patagonia trek: gather route descriptions, recent weather trends, permit…
Research topics related to their tour
+Compile background materials for the Patagonia trek: gather route descriptions, recent weather trends, permit rules, local community contacts, and three reliable sources for flora and fauna notes into one research brief by Wednesday.
The tools that do the workCustomer information databasesjob descriptions
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Collect tour fees using point of sale (POS) systems
+Collect payments at the trailhead for today’s four departures, record each sale against the correct booking,…
Collect tour fees using point of sale (POS) systems
+Collect payments at the trailhead for today’s four departures, record each sale against the correct booking, issue printed receipts, and reconcile the POS takings to the day’s manifest before the lead guide leaves at 6pm.
The tools that do the workFinancial accountingjob descriptions
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Conduct pre-trip and post-trip vehicle inspections
+Inspect the vans before departure and again after return: check tires, brakes, oil, emergency kit, and seat…
Conduct pre-trip and post-trip vehicle inspections
+Inspect the vans before departure and again after return: check tires, brakes, oil, emergency kit, and seat restraints, note any defects on the vehicle log, photograph issues, and schedule repairs if anything scores below safe on the checklist.
The tools that do the workCustomer information databasesjob descriptions
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Provide historical, cultural, and significant site information
+Prepare a concise on-tour talk for tomorrow’s Roman ruins visit: outline three historical highlights, two…
Provide historical, cultural, and significant site information
+Prepare a concise on-tour talk for tomorrow’s Roman ruins visit: outline three historical highlights, two cultural anecdotes tied to local guides, and one conservation message, then load the notes into the guide briefing pack.
The tools that do the workMicrosoft Wordjob descriptions
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Ensure adherence to safety protocols
+Update the field safety checklist for the June 12 Alpine Explorer departure, confirm every guide has current…
Ensure adherence to safety protocols
+Update the field safety checklist for the June 12 Alpine Explorer departure, confirm every guide has current first-aid and rescue certifications, assign any missing retraining before May 29, and circulate the final signed checklist to operations and procurement leads.
The tools that do the workCustomer information databasesMicrosoft ExcelWikipedia
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Manage large groups and handle emergencies or unexpected incidents
+Manage the 48-passenger Loire Valley group today: confirm knock-for-knock medical briefing for guides, assign…
Manage large groups and handle emergencies or unexpected incidents
+Manage the 48-passenger Loire Valley group today: confirm knock-for-knock medical briefing for guides, assign two emergency leads, circulate the incident-response bag list to drivers and hotel, and tell me any gaps by 09:00 so I can patch them before departure.
The tools that do the workCustomer information databasesMicrosoft Exceljob descriptions
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Lead walking, bus, train, or themed tours
+Lead the 20-person literary walking tour on Saturday: finalise the route script with three micro-stories,…
Lead walking, bus, train, or themed tours
+Lead the 20-person literary walking tour on Saturday: finalise the route script with three micro-stories, confirm timing at each stop to keep us under two hours, text the backup meeting point to attendees, and note any accessibility flags.
The tools that do the workMicrosoft Wordjob descriptions
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Lead shore excursions during cruise journeys
+Run the two shore excursions from Marseille on Wednesday: check coach manifests against ship list, brief the…
Lead shore excursions during cruise journeys
+Run the two shore excursions from Marseille on Wednesday: check coach manifests against ship list, brief the local operator on embarkation times and museum booking references, and leave contingency plans if the tide or museum capacity changes.
The tools that do the workCustomer information databasesMicrosoft Exceljob descriptions
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Share local knowledge and cultural insights
+Prepare the cultural-heritage talk for tomorrow's afternoon tour: draft three local anecdotes tied to…
Share local knowledge and cultural insights
+Prepare the cultural-heritage talk for tomorrow's afternoon tour: draft three local anecdotes tied to verifiable sources, add pronunciation notes for place names, and circulate the short script to guides so everyone delivers consistent context.
The tools that do the workMicrosoft WordWikipedia
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Coordinate transportation arrangements
+Coordinate transport for next week's 60-seat coach rotation: confirm coach bookings with suppliers for…
Coordinate transportation arrangements
+Coordinate transport for next week's 60-seat coach rotation: confirm coach bookings with suppliers for morning and afternoon runs, reconcile driver hours with planned schedules, and send suppliers the exact pickup addresses and ETAs so there are no missed departures.
The tools that do the workMicrosoft ExcelCustomer information databasesWikipedia
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Handle customer inquiries and complaints
+Handle the complaint from table 7 about late pickup: read their booking notes, draft an apology offering a…
Handle customer inquiries and complaints
+Handle the complaint from table 7 about late pickup: read their booking notes, draft an apology offering a partial refund or future upgrade, propose the wording to the guest tonight and record their preference so finance can action the refund tomorrow.
The tools that do the workCustomer information databasesMicrosoft WordWikipedia
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Financial accounting
+Merge reservations revenue, supplier invoices and refund logs into the operations spreadsheet, update the…
Financial accounting
+Merge reservations revenue, supplier invoices and refund logs into the operations spreadsheet, update the financial accounting tab named May Tours, identify routes with negative margins, and circulate the report to Sam, the operations director, by Friday afternoon.
The tools that do the workMicrosoft ExcelO*NET
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Customer databases
+Export the week's new leads and update the customer databases with confirmed bookings, payment status, and…
Customer databases
+Export the week's new leads and update the customer databases with confirmed bookings, payment status, and tour preferences so the sales team can reassign unfilled spots by Friday noon.
The tools that do the workCustomer information databasesStructured query language SQLO*NET
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Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses
Built on public evidence: O*NET®, ESCO, Wikipedia, U.S. Bureau of Labor Statistics, ILOSTAT. All sources & licenses