Remove or delete inappropriate content

There is an abusive comment thread under our latest product post that uses slurs and false accusations. Remove the three most aggressive comments, ban the primary offender Adam Rivera from commenting for 30 days, and hide the rest of the thread from public view. Document the URLs and screenshots for our records and notify customer support to follow up if the commenter is a current customer.

Before I remove the comments on the product post, make the moderation decision defensible. Identify which comments violate hate speech, harassment, or defamation policy and flag any that we should retain for legal reasons. Recommend the tone for a brief public moderator note we can post after removal and list the steps to restrict Adam Rivera and prevent the same accounts from returning. Also list any evidence we should store for escalation.

I deleted a set of abusive comments and applied a 30‑day comment ban to Adam Rivera, but new accounts keep resurfacing and reposting the same attacks under the product post. I don’t know whether to escalate, how to prove this is coordinated abuse, or whether to take the post down. What is the likely situation, what evidence and steps should I collect now to stop it, and when should I escalate to the platform for account action or take the post offline?

Moderation of abusive comments keeps draining the community team: we remove, ban, see reappearance from alt accounts, and replay the same process. Where are we losing efficiency or authority, what one policy or tool change should we adopt to cut recurring abuse by half, and what routine should I set so moderation is faster, defensible, and doesn’t require legal each time?