Respond to comments on a post

Respond to comments on a post in Facebook — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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On our new post about the spring sale, reply to each comment with a short, friendly answer that…
On our new post about the spring sale, reply to each comment with a short, friendly answer that keeps the conversation open. Thank people who compliment the product, give a one-line answer to questions about size and shipping, and privately invite anyone asking about bulk discounts to message us. Post these by 3pm today so customers see timely replies.

Improve — make it easier to accept

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Before I reply to the comments on the spring sale post, surface the three most common comment…
Before I reply to the comments on the spring sale post, surface the three most common comment types: praise, sizing/shipping questions, and bulk inquiries. Make the praise replies brief and grateful, put sizing and shipping answers in one clear sentence with a link to the size chart, and flag any comment that mentions returns or product defects so I can escalate. Also draft one private-message template for bulk quotes.

Decide — diagnose the stuck moment

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A buyer commented asking whether the sizes are US or EU and another asked if exchanges are free. I…

A customer asked about sizing and I don't know if our standard is US or EU.

A buyer commented asking whether the sizes are US or EU and another asked if exchanges are free. I handle fulfillment and marketing; I don't know the official sizing standard or return policy details, and I worry a wrong answer will increase returns. What's the most likely situation and the safest reply to post publicly now, and what should I ask operations privately so I can follow up accurately?

Become — change the pattern

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Over several posts we spend a lot of time repeating size, shipping, and return policy details in…

We keep answering the same shipping and sizing questions in comments.

Over several posts we spend a lot of time repeating size, shipping, and return policy details in comments. I draft friendly replies each time and it eats into content work. Which habit would cut this waste: a pinned FAQ in the Page, a size-callout in every product post, or standard quick-reply templates for comments? Recommend the single change that gives the biggest time savings and a short rollout plan.

Next to this one

Other social platform work people do in Facebook.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.