Schedule a live video

Schedule a live video in Facebook — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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I need the live video scheduled for next Thursday at 11:00 a.m. for our small business page so the…
I need the live video scheduled for next Thursday at 11:00 a.m. for our small business page so the event appears on followers’ feeds and reminders go out. Invite Jamie in marketing as co-host and set the visibility to public. Confirm the thumbnail is the product image with text “Summer Launch” and that the description includes the promo link and the phrase “Live Q&A at 11am.” Do not publish until I approve the scheduled preview.

Improve — make it easier to accept

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Before I schedule this live, make it easy for followers to sign up and for my team to prep. Move…
Before I schedule this live, make it easy for followers to sign up and for my team to prep. Move the call-to-action link to the first line, add estimated run time and agenda at the top, flag any missing assets (thumbnail, co-host permissions, caption file), and show how the event will look in mobile feed. Highlight anything that could cause the post to be rejected or have low reach.

Decide — diagnose the stuck moment

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I just scheduled the live and tried to add Jamie as co-host but the system returned a permission…

I tried to set a co-host and the permission failed

I just scheduled the live and tried to add Jamie as co-host but the system returned a permission error. Jamie is listed as Page Editor and I can see their profile. I’m worried the live won’t have two presenters and that followers will see a blank host. What likely blocked the co-host addition and what’s the fastest fix so the scheduled event is correct by Tuesday?

Become — change the pattern

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We keep losing viewers at the start because our live events are missing a clear thumbnail, agenda,…

We keep rushing live setup and losing viewers

We keep losing viewers at the start because our live events are missing a clear thumbnail, agenda, and co-host permissions are often wrong. Each time someone has to scramble on the morning of the event. How should we change our scheduling checklist and handoffs so assets, hosts, and the mobile preview are verified three days before the live instead of the morning of?

Next to this one

Other social platform work people do in Facebook.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.