Apply a label

Apply the label Follow-up to the five threads from this morning that need replies by end of day. Add Follow-up to each thread, leave them starred, and confirm none are already labeled Closed before tagging.

Before I mark these as Follow-up, make that label useful for the responder: add the due date in the first-line preview, ensure the priority client name appears, and flag any thread that already has a deadline to avoid duplication.

I just added Follow-up to ten threads and two replies still slipped through the cracks. I can't tell whether people ignore the label or the label isn't visible in their workflow. What's the most likely diagnosis, and what change to how I apply or name labels will make these items reliably noticed by the team?

We keep marking things Follow-up but nothing happens; the label has become a memo instead of an action. Across months this costs us deadlines. What habit should I change to make labels drive behavior — recommend a renaming or pairing rule and one operational step to enforce it at handoff.