Create a broadcast list

Create a broadcast list for our loyalty customers so we can send a promotion. Name the list Loyalty VIPs, add these numbers exactly: +1 555 0101 Maria Gomez, +1 555 0112 Omar Diaz, +1 555 0133 Sara Lee, +1 555 0144 Daniel Park. Create it as a broadcast list that will allow us to message recipients without forming a group and confirm it is saved under Broadcast lists.

Before I build the loyalty broadcast list, make sure it will reach people who can receive broadcasts: filter only customers who have our number saved, surface any contacts on the list who likely don’t have us saved, and suggest a short subject line and opening sentence that encourages replies rather than opt-outs. Flag any contacts that should be removed for privacy or prior opt-out.

I started assembling a Loyalty VIPs broadcast and discovered several customers might not have our number saved, so the broadcast may not reach them. I can either scrub the list or run a brief opt-in campaign. Which approach is more likely to maximize reach without violating customer trust, and what should the opt-in message say to get saves and replies quickly?

We keep recreating broadcast lists for each sale instead of reusing curated segments, which wastes time and risks leaving customers out. What habit should we change so lists are maintained and consent is tracked correctly? Recommend one durable naming convention, a quarterly maintenance task, and a simple consent record we can keep inside the chat history.