Change profile photo

I need to update the profile photo for our storefront account so customers recognize us quickly. Replace the current image with the new logo file on my device, confirm it appears for recent contacts and our pinned chat, and check it displays correctly on both phone and web within an hour. Do this before I post the weekend promotion.

Before I change the storefront account photo, make the update approval-ready: surface how the new logo crops on phone avatars, show a version that reads at small sizes, and flag anything in the image that could confuse customers (text, date, or fine print).

I just updated the storefront profile photo with our new logo but two reps say it appears stretched and cropped for them. I don’t know if this is an upload format issue, size, or cache problem. What’s the most likely cause and the quickest fix so it looks correct for customers now?

Over several brand updates our profile photo often ends up pixelated or cropped poorly, and customers don’t recognize the account. Where are we losing brand consistency and what routine should we adopt to always publish a correctly sized, legible profile image?