Clear media from chat

Clear media from chat in WhatsApp — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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Delete all images and videos from the 'Customer Feedback' group older than six months but keep the…
Delete all images and videos from the 'Customer Feedback' group older than six months but keep the chat text and any pinned delivery receipts. Confirm which files were removed and leave a note in the chat that older media was archived on our drive.

Improve — make it easier to accept

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Before clearing media from this chat, make the reviewer comfortable: show the oldest and largest…
Before clearing media from this chat, make the reviewer comfortable: show the oldest and largest files that will be deleted, flag any images that are tagged as delivery receipts or proofs, and provide a short summary the team can send in the chat explaining what was removed and where archived files live.

Decide — diagnose the stuck moment

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I just cleared media from the client warranty chat and later found the photo of the damaged item I…

I cleared media and a client photo I needed disappeared

I just cleared media from the client warranty chat and later found the photo of the damaged item I needed for a refund claim is gone. I didn't realize it was tagged for retention. I don't know if that photo is recoverable. What likely happened, can it be restored, and what should I do now to prevent losing evidence like that again?

Become — change the pattern

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Over time I keep losing proof images because I clear chat media instead of moving them to our…

I habitually use clear media instead of archiving

Over time I keep losing proof images because I clear chat media instead of moving them to our archive. Where am I sabotaging my ability to defend refunds and what simple workflow change will preserve necessary evidence without letting storage balloon?

Next to this one

Other messaging work people do in WhatsApp.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.