Report spam or abuse

Report the user who sent explicit offers to our customers in the community group. File a spam/abuse report against the contact, include the three offending messages from March 2, March 5, and March 9, and block the contact for the group. Confirm the report was submitted to support.

Before I report spam in the community group, make it easy to prepare the case: collect the offending messages with dates, show which members saw those messages, flag any previous warnings we sent to that contact, and produce a short description I can paste into the report explaining the harm to our customers.

A third-party seller has repeatedly DM'd our customers from the community group even after being told to stop. I'm worried about losing trust and getting platform complaints but I don't know if reporting will escalate things or what evidence support needs. What's the likely outcome if I report now and what immediate steps protect our customers and reputation?

We keep letting sellers pester our customers because reporting them feels like a big escalation and takes time to document. Where is this tolerance costing us trust and what practical rule or habit should we adopt so we consistently remove bad actors before they damage our reputation?