Request location from contact

I need the customer's current address to schedule the technician. Send a message to Maria in the customer chat asking for her exact street address and a quick landmark, tell her the technician will arrive between 3 and 4pm on Friday, and ask her to reply with her location pin if that's easier.

Before I ask for location, make responding effortless for Maria. Lead with the arrival window, put a clear one-line request for an address or a location pin, offer the option to confirm by voice note, and warn that we need it by 1pm so we don't miss the slot.

I just asked Maria for her street address and she replied 'on my way' — I need the precise location but don't want to sound confrontational. Tell me the best next message: how to ask for the location pin, mention the 3–4pm window, and give a short fallback if she says she can't share location.

This keeps happening: we lose time every Friday because customers don't send a location and drivers call repeatedly. Which habit should we change at booking so customers give usable locations reliably? Propose a single new line to add to our booking message, how to phrase it for low friction, and one metric to track for six weeks.