Enable closed captions

Enable closed captions in Zoom — with the four heights of help laid out: do it now, make it easier for the next person to accept, work out the right move when you are stuck, and learn the pattern so it stops coming back.

4prompt heights
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The four heights

The same task, four distances: today's deadline, the next reviewer, the stuck moment, the pattern.

Execute — do the immediate task

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I have a hearing-impaired parent joining the conference tomorrow. Enable live captions for the…
I have a hearing-impaired parent joining the conference tomorrow. Enable live captions for the meeting, verify language is set to English US, and confirm captions display for attendees by testing with a sample sentence. Turn captions on for the recording as well. Do this before the 4pm parent meeting.

Improve — make it easier to accept

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Before I invite the therapy group, make it easy for someone to accept captions: show how to turn…
Before I invite the therapy group, make it easy for someone to accept captions: show how to turn live captions on in the meeting header, surface the language and accuracy caveats, highlight who will see captions and whether the recording will include them, and flag when captions require host permission so reviewers don't get surprised mid-session.

Decide — diagnose the stuck moment

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I'm five minutes into a family meeting and a parent with hearing loss just asked if captions can be…

A parent just asked if captions can be turned on right now.

I'm five minutes into a family meeting and a parent with hearing loss just asked if captions can be turned on. I have host control but I'm not sure whether auto-captions will appear for everyone or if attendees need to enable them individually. What's the simplest immediate action I should take so captions appear for that parent now?

Become — change the pattern

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Several attendees across therapy groups and staff meetings ask for captions at the last minute and…

Recurring pattern: people in my sessions keep asking for captions last minute.

Several attendees across therapy groups and staff meetings ask for captions at the last minute and I scramble to enable them. This interrupts flow and frustrates families. Where am I losing accessibility credibility and what three planning steps should I adopt so captions are available reliably without on-the-fly changes?

Next to this one

Other video calls work people do in Zoom.

Every task here came from the work, not from a feature list — which is why the prompts name what you want done and never the button that does it. The tool changes; the work does not.
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The rest of the map

Same library, five ways in.